Unable to import Import demo files

Well I delayed responding thinking this was a temporary problem but the same situation now exists on another newsite! (the other customer has now decided that would not use enfold because of this problem) As said this never used to be a problem and when checking with my hosting company they have advised me that access to your servers is being blocked!! Their message to me once again quoted below.. WHY NOT CONTACT THEM AS THEY ASK TO RESOLVE THIS ISSUE???

I WILL GIVE YOU A LOGON BUT THIS WILL STILL MEAN THE SAME PROBLEM EXISTS AND THE TIMEOUT MESSAGE COMES UP AS WE ARE UNABLE TO ACCESS YOUR SERVERS!

“””””Hi Terry,
Thanks for waiting.
Having seen this error before, I believe the actual issue here may be that our servers are being blocked by the theme’s servers. I can also see that one of my colleagues has attempted to install and import a different theme, which they say worked without issue, and would further lead me to believe that a server block is the issue here.

Normally the cURL error message also indicates the exact URL it’s trying to connect to, which unfortunately isn’t the case where, but assuming the demo file is on the same domain as the demo site itself, that being https://kriesi.at, I can see that this is blocking connection requests from our web servers.
What you would need to do in this case is reach out to the theme’s support team and request for our external IP addresses to be unblocked. You can find a list of our external IP addresses here:
https://www.20i.com/support/web-hosting/ip-address-external-connections
If it would help at all, we’d be happy to make contact with their support team for you, providing that they have a publicly available support email we can use.
I hope that makes sense?
Best wishes,
Joshua R
20i Support””””

• This reply was modified 1 year, 9 months ago by madmanbean. Reason: logon in wrong place

Ok have upgraded to admin. Also tried again to import construction theme with same problem. As said this has previously been investigated and for some reason you are blocking my hosting from accessing the server where your templates reside!

The link to the download file on the site is

<div class=”avia_import_overlay avia_download”>Click to download and import</div><div class=”avia_import_overlay avia_import”>Click to import</div>

My hosting company have confirmed.. “Normally the cURL error message also indicates the exact URL it’s trying to connect to, which unfortunately isn’t the case where, but assuming the demo file is on the same domain as the demo site itself, that being https://kriesi.at, I can see that this is blocking connection requests from our web servers.”