Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 25, 2018 at 11:27 pm #1014488
    yusufhassim

    Hi,
    I am experiencing severe issues on my website. I have a fresh install of wordpress version 4.9.8 but cannot seem to Save Settings in the enfold menu, import demo data or use the layout builder.
    Please assist me as this is quite urgent.
    Please find login credentials in private section.

    September 26, 2018 at 10:02 am #1014620
    yusufhassim

    Please note that I get an error each time I try to do any of the above mentioned actions.

    September 26, 2018 at 3:07 pm #1014770
    Victoria

    Hi yusufhassim,

    Best regards,
    Victoria

    September 29, 2018 at 12:26 am #1015956
    yusufhassim

    Good Day Victoria,

    Thanks for the advice. I have increased the memory on the site and it seemed to work for the Demo Import as well as saving enfold settings.

    However, I am still experiencing issues with the Avia Layout Builder.
    The builder can’t seem to load. When editing a page the builder continuously shows the little loading spinner but never comes up. please assist.

    As before login credentials are posted in the private content block.

    September 29, 2018 at 5:19 pm #1016096
    Victoria

    Hi yusufhassim,

    Best regards,
    Victoria

    • This reply was modified 6 years, 2 months ago by Victoria.
    September 29, 2018 at 5:56 pm #1016106
    yusufhassim

    Those errors are just google maps API warning as I have imported demo data but did not enter API key as yet

    October 1, 2018 at 4:33 am #1016388
    Rikard

    Hi,

    Thanks for the update, I get an error when trying to login with the details you provided earlier though:

    This Account has been suspended.

    Could you check or create a new account for us please?

    Best regards,
    Rikard

    October 1, 2018 at 5:52 pm #1016696
    yusufhassim

    Good Day,

    Please note that I have created a brand new installation of wordpress and reinstalled enfold.
    I am still getting the same issue with the layout builder even though I have followed above steps.

    Please find below your new login details

    October 1, 2018 at 6:22 pm #1016701
    yusufhassim

    I’ve just noticed the issue with the layout builder not loading only occurs on the “Welcome” page in the Enfold Gym Demo.
    Please assist

    October 2, 2018 at 5:51 am #1016868
    Rikard

    Hi,

    Thanks for the update. You are getting several “CONNECTION REFUSED” errors on that page, I’m not sure why though. Could you try to activate debug mode in order to see builder shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode, then move all the shortcodes to a new page to see if that helps please? You could also try to recreate the page from scratch.

    Best regards,
    Rikard

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