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  • October 26, 2021 at 10:59 pm #1326546
    wschaefer1

    Hello,
    I am trying to import the Small Business-Flat Demo and I keep getting the notice that it didn’t work. “You might want to try reloading the page and then try again”…. I have, and it still doesn’t work. I’ve used Enfold Theme many times and have never had an issue like this.

    I’ve set the PHP level to 8.
    I’ve added 256 memory to the wp-config file.
    I have registered and applied my Envato token.
    I’ve tried importing in Incognito mode on browser.

    Can’t think of why this is not working.
    Can you help me? Thank you

    Wendy

    October 27, 2021 at 5:47 am #1326604
    Nikko

    Hi Wendy,

    The reason why it’s not working on your site is that PHP ZipArchive Extension is not enabled.
    You can verify it in LayerSlider WP > Options > System Status (or go to the link in private content)
    You can check this article on how to enable it: https://bobcares.com/blog/enable-php-zip-extension-cpanel/
    Or you can request assistance from your hosting provider.

    Best regards,
    Nikko

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