Unable to Edit Pages - Support | Kriesi.at

Tagged: edit

Viewing 13 posts - 1 through 13 (of 13 total)

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Posts
March 2, 2018 at 10:36 pm #920574

joelpukalo
Participant

I just updated my Enfold website for the first time in some time and now when I try to edit a page, I get the spinning wheel but I am unable to use the advanced edit or have any access to edit any of my previous pages?

March 2, 2018 at 11:43 pm #920582

Jordan Shannon
Inactive Moderator

Hey joelpukalo,

Which PHP version are you currently running?

Best regards,
Jordan Shannon

March 4, 2018 at 6:49 pm #921112

joelpukalo
Participant

This reply has been marked as private.

March 4, 2018 at 10:30 pm #921226

Vinay
Inactive Moderator

Hi,

Please refer to the below link to check the php version.

https://www.wikihow.com/Check-PHP-Version

Best regards,
Vinay

March 4, 2018 at 10:51 pm #921236

joelpukalo
Participant

This reply has been marked as private.

March 5, 2018 at 6:13 am #921314

Rikard
Keymaster

Hi,

Thanks for the feedback. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 5, 2018 at 4:25 pm #921545
joelpukalo
Participant
Thanks Rikard

Thank you and take care.
- This reply was modified 6 years, 8 months ago by Nikko.
March 5, 2018 at 4:32 pm #921553

Nikko
Inactive Moderator

Hi,

I have moved your login details in private content, so it can only be seen by moderators and you. I tried to login to your site, using the details given but it doesn’t work on my end, please check.

Best regards,
Nikko

March 10, 2018 at 10:59 pm #925075

joelpukalo
Participant

This reply has been marked as private.

March 14, 2018 at 5:25 am #926393

Ismael
Moderator

Hi,

Thank you for the info. The site is still using an old version of the theme, 2.6.2, which is not compatible with WordPress 4.9.4. Please upgrade the theme to version 4.2.6.

Best regards,
Ismael

March 17, 2018 at 4:24 pm #928510

joelpukalo
Participant

Thank you. How do I do this?

March 17, 2018 at 4:40 pm #928513

joelpukalo
Participant

Sorry I googled it and was able to put in the API key so will it just update within 12 hours now according to the support docs on your website in this regard or is there something else.

March 17, 2018 at 8:09 pm #928554

Mike
Moderator

Hi,
If you are unable to update via the API key, please Try to update manually via FTP: https://vimeo.com/67209750
Or: http://kriesi.at/archives/the-complete-guide-to-updating-enfold

Best regards,
Mike
Author

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