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Posts
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Hi All,
The following page has a 1/3 section in the right sidebar that has no content to edit even though there is (and we entered content, images) content in the live page. Here is the page: http://carolinadesignercraftsmen.com/the-market/
We encountered this problem previously and received advice to use the Builder Debug.
I successfully added the Debug code to the functions.php file in the Child Theme and have looked at the code in Dreamweaver. Other than removing an extra </div> tag, I was unable to find any code issues.
Plus neither my client or I are super-coders so I don’t know how we would have created this problem in the first place.
Can you please look at this page and see if you see anything there?
Thank you and all the best,
Julie
Hey JulieDesigns2!
Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
Regards,
YigitHello Yigit,
Thank you for your reply.
Are you sure your reply is intended to address my question?
I did flush browser cache and refreshed the page 3+ times in both Chrome and Firefox but still have no content to edit. Even though there is content on the ‘live’ page as shown here: http://carolinadesignercraftsmen.com/the-market/
See attached screenshot.
Next steps, please?
All the best,
Julie
Hi,
Could you try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps please?
http://kriesi.at/documentation/enfold/updating-your-theme-files/Thanks,
RikardHello Rikard,
I have uploaded a fresh copy of Enfold via FTP as instructed and did a refresh of the cache per the previous support email and still have no content in the Avia Layout Builder edit mode – even though the ‘live’ page does have content. See here: http://carolinadesignercraftsmen.com/the-market/
Please help and thank you so much for any solutions to this very pesky problem.
All the best,
Julie
Hi,
It’s working fine on my end, I created a test page with the ALB, please check the link in private. I checked your existing pages as well and I’m seeing builder content without any issues.
Thanks,
RikardHi Rikard,
Thank you for your reply.
I can see your test page. We don’t have a problem when creating a new page and adding content. This problem occurs after several weeks when we go back and edit a column. This happened a few months ago with the Artists’ Demo page and we just re-created that page.Now this problem is happening in The Market page. After receiving your reply this morning, I created a new 1/3 column and text block on the The Market page, saved it. And, when I opened this block to edit it, I am unable to see any of the content in this content block to edit again. (See attached Screenshot).
I read that you don’t see the problem. I have refreshed the cache, opened Chrome in Incognito, done the same in FIrefox and my client (who is in a separate location from me) works in Safari and we consistently see
this problem in the Market page.
Please help and thank you for your assistance,
Julie
Hi,
Ok, I see the problem now. Not sure what could be the cause but it’s most likely due to unclosed markup or the shortcode you are using. Could you try to recreate the columns but use as much of the Enfold elements instead of writing everything in a single text block? You could use the special header element for headers and text block for paragraphs for instance.
Best regards,
Rikard
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