Viewing 5 posts - 1 through 5 (of 5 total)
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  • March 18, 2026 at 4:39 am #1496118
    lara666

    Hi Kresi team,

    I’m currently unable to edit my pages.

    I’ve cleared the cache and reloaded, but whenever I try to edit a page, it just shows a blank screen.

    Please see the attached screenshot for reference.

    March 18, 2026 at 5:51 am #1496119
    Ismael

    Hey lara666,

    Thank you for the inquiry.

    Could you please let us know which version of the Enfold theme you are currently running? You can check this under Appearance > Themes. Please make sure you are on the latest version (7.1.4). You can find instructions on how to update the theme here:

    — https://kriesi.at/documentation/enfold/theme-update/

    In the meantime, please try going to Enfold > Performance > File Compression, disable the CSS and JS file compression options, save the settings, then purge your cache and reload the page editor. If the issue persists after that, please share the site URL and provide the login credentials in the private field so we can take a closer look.

    Let us know the result.

    Best regards,
    Ismael

    March 19, 2026 at 12:35 am #1496153
    lara666

    Hi Ismael,

    Thanks for your response.

    I cannot see what version it is under Appearance > Themes; it just says Enfold installed.

    I have gone to Enfold > Performance > File Compression, disabled the CSS and JS file compression options, saved the settings, then purged the cache and reloaded the page editor, but the issue still persists.

    Please advise on the next steps.

    Thanks!

    March 19, 2026 at 6:23 am #1496154
    Ismael

    Hi,

    Thank you for the update.

    To check your theme version, go to Appearance > Themes and click the Enfold theme thumbnail. The version number should appear there. Please make sure you are on the latest version (7.1.4).

    qjElh42.md.png

    Looks like your site has two-factor authentication enabled — asking for a 9-digit code. Could you temporarily disable that so we can log in, or alternatively clone the site to a staging environment and share the staging URL and credentials instead?

    Let us know once that’s done and we’ll investigate further.

    Best regards,
    Ismael

    April 10, 2026 at 5:35 am #1496718
    lara666

    Hi Ismael,

    Thanks for your message.

    It looks like the two factor authentication was coming from Jetpack’s advanced password protection settings. I have now turned this off.

    Please let me know if you’re able to log in now, and if you need anything further.

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