Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 16, 2023 at 4:22 pm #1378893
    bglavan

    Hi!

    I have a serious problem.

    Today I wanted to edit some pages on my website but Advanced Layout Builder fails to load. There is a spinning circle that rotates endlessly. I thought it was due to an old version of the theme, so I updated it to the latest version. But, the issue remains.

    I tried all the solutions I was able to find here on the support forum:
    1. Disabled all plugins
    2. Clear cache and tried with the browser I was never logged in
    3. Make a new administrator account a tried with that
    4. Inserting define('CONCATENATE_SCRIPTS', false); into wp-config.php file

    Nothing of the above helped – the issue remains. Can you help me?

    P. S. When I try to edit old posts I can do that. Also, Advanced Layout Builder works perfectly when I make a new page or post. The issue is present only on old pages editing.

    • This topic was modified 1 year, 10 months ago by bglavan.
    • This topic was modified 1 year, 10 months ago by bglavan.
    January 16, 2023 at 6:22 pm #1378937
    Rikard

    Hey bglavan,

    Thanks for the login details. What happens if you upgrade your PHP version to 7.4 or higher? Also, does the same problem occur if you activate the parent theme?

    Best regards,
    Rikard

    January 16, 2023 at 6:27 pm #1378941
    bglavan

    Hi,

    I am unable to activate PHP 7.4 or higher since then I got “Your PHP installation appears to be missing the MySQL extension which is required by WordPress” error.

    The same thing happens when I switch to the parent theme – circle spinning forever.

    But, I noticed something weird:
    When I go to edit the existing page end enable inspect in Chrome I got 404 error for admin-ajax.php file 4 times.

    Check the picture: https://ibb.co/0ywFVZ2

    This never happens when I go to old post editing or if I make a new post or a new page.

    Maybe this can be a clue for you?

    January 16, 2023 at 8:25 pm #1378952
    Rikard

    Hi,

    This is not a general problem with the theme, so I can’t tell you what the problem is unfortunately. You should probably consider upgrading your hosting provider if you can’t run PHP 7.4 or above though, since that is the minimum recommended PHP version to run WordPress on. Maybe you could try reaching out to your hosting provider first of all, and try to get these issues solved?

    Best regards,
    Rikard

    January 16, 2023 at 8:35 pm #1378953
    Rikard

    Hi,

    This is not a general problem with the theme, so I can’t tell you what the problem is unfortunately. You should probably consider upgrading your hosting provider if you can’t run PHP 7.4 or above though, since that is the minimum recommended PHP version to run WordPress on. Maybe you could try reaching out to your hosting provider first of all, and try to get these issues solved?

    Best regards,
    Rikard

    January 16, 2023 at 8:49 pm #1378957
    starnycdan

    WHEN I try to embed JAVASCRIPT – standard OPENTABLE WIDGET _ I am getting this same ERROR with PHP 8.0.26 and ENFOLD 5.3.1.1.

    The advanced layout editor just spins and will not load until I remove the JAVASCRIPT via revisions.

    January 16, 2023 at 9:02 pm #1378959
    starnycdan

    BTW I just rebuilt PHP 8 w/ PHP-FPM enabled and restarted PHP and that has fixed the above issue – you may have a bad PHP build – seems finicky with this version of ENFOLD.

    January 17, 2023 at 6:31 am #1388006
    Ismael

    Hi,


    @starnycdan    : You may need to load the script using the wp_enqueue_script function instead of directly embedding it in the builder. You can also create a custom shortcode for it. Please check the following documentations for more info.

    // https://developer.wordpress.org/reference/functions/wp_enqueue_script/
    // https://codex.wordpress.org/Shortcode_API

    Best regards,
    Ismael

    January 17, 2023 at 10:46 am #1388024
    bglavan

    Hi!

    I was able to resolve my problem by contacting the hosting company. I don’t know what they did but now I am able to edit my old pages.

    January 17, 2023 at 12:10 pm #1388030
    Ismael

    Hi,


    @bglavan    : That is good to know! Please feel free to open a new thread if you have more questions.

    Best regards,
    Ismael

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