Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 13, 2017 at 11:03 pm #876355
    Katie Bobka
    Guest

    Hello,
    I purchased the Enfold Theme a few weeks ago and have since run into all sorts of issues downloading it. I worked specifically with an Envato agent in order to troubleshoot the issue without any luck. I have since purchased an Optimize Press theme and have no use for the Enfold Theme I originally purchased through you. I would greatly appreciate it if you could issue me a refund considering I was unable to use your product. Thanks for you time.

    Aloha,
    Katie

    November 14, 2017 at 3:17 pm #876614
    Yigit

    Hi Katie,

    Thanks for contacting us!

    Sorry to hear about that! I am not really sure why you had downloading issues but i can confirm that other users are not having such issues. Since Envato manages download and purchase process, please contact them regarding your refund request. Since they know the issue, they should give you the refund.

    Let us know if there is anything else we can do to help!

    Cheers!
    Yigit

    November 15, 2017 at 3:00 pm #877095
    Katie Bobka
    Guest

    Hi Yigit,
    I appreciate your prompt response. I contacted Envato about a refund prior to contacting you. I was told by Envato that it was directly up to the seller to issue me a refund. This issue is going on 3 weeks now. I’m getting frustrated, and someone is giving me the run around. Please help.

    Aloha,
    Katie

    November 15, 2017 at 3:10 pm #877099
    Yigit

    Hi Katie,

    As far as i know Envato gives a refund after author confirms it. We will inform Kriesi about your message. Since he is currently very busy, it may take some time but please kindly wait to hear from him.

    Best regards,
    Yigit

    December 2, 2017 at 4:14 pm #884143
    Katie Bobka
    Guest

    Hello Yigit,
    I’ve been patiently waiting for a response from Kriesi regarding my Enfold Theme refund. It’s been two weeks since our last e-mail correspondence and well over a month since I made the purchase and requested the refund. I’m frustrated with the number of times I’ve needed to reach out regarding this issue and disappointed in the all-around poor customer service. This can be easily resolved with a simple reimbursement. As a business owner, I understand Kriesi is busy. Please understand I’m busy as well and please take care of my issue promptly this time around.

    Sincerely,
    Katie

    December 4, 2017 at 6:42 pm #884742
    Yigit

    Hello Katie,

    We understand your frustration and we are sorry for the inconvenience.

    Kriesi has been making changes in company’s structure and as of today, he has started reviewing tasks that needs his attention. Since Kriesi is the only one who can initiate a refund, we could not help you with this case.

    We have reminded him about your request once again. Hopefully, he will review it soon and do what is necessary.

    Thanks for your patience and understanding!

    Best regards,
    Yigit

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