Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • March 23, 2022 at 12:14 pm #1345645
    CascadeEnergy321

    I don’t see an option to create a new widget area in Appearance/ Widgets.

    March 23, 2022 at 12:33 pm #1345656
    Guenni007

    you haven’t this on dashboard – appearance – widgets:

    March 23, 2022 at 4:47 pm #1345719
    Rikard

    Hi,

    Thanks for helping out @guenni007 :-)

    Best regards,
    Rikard

    March 23, 2022 at 8:57 pm #1345761
    CascadeEnergy321

    No, that doesn’t show on the dashboard at all.

    March 24, 2022 at 2:29 am #1345783
    Ismael

    Hi,

    Thank you for the update.

    Where can we check the site? Please provide the site URL and login details in the private field so that we can check the issue further.

    Best regards,
    Ismael

    March 24, 2022 at 4:19 am #1345815
    CascadeEnergy321

    Sent info to get into the test site we have set up for this.

    March 24, 2022 at 12:33 pm #1345856
    Ismael

    Hi,

    We cannot see any info in your last reply. Did you place the details in the private field? Installing the following plugin might temporarily fix the issue.

    // https://wordpress.org/plugins/classic-widgets/

    Best regards,
    Ismael

    March 25, 2022 at 6:03 am #1345957
    CascadeEnergy321

    I resent the credentials in the private section.

    March 25, 2022 at 11:32 am #1345990
    Ismael

    Hi,

    Thank you for the info.

    The site is using an older version of the theme, 4.7.6.4. Please make sure to update the theme to version 4.9.2, then toggle or temporarily disable the Enfold > Performance > File Compression settings. If the issues persists, go to the plugins panel and install the Classic Widgets plugin.

    Best regards,
    Ismael

    March 29, 2022 at 1:21 am #1346359
    CascadeEnergy321

    There are never notifications to update the theme. Is there a manual process for this?

    Theme Updates
    No Updates available. You are running the latest version! (4.7.6.4)

    March 29, 2022 at 8:38 am #1346402
    Rikard

    Hi,

    Please try to install and configure this plugin: https://envato.com/market-plugin/

    Best regards,
    Rikard

    March 29, 2022 at 8:45 pm #1346472
    CascadeEnergy321

    I got it – thank you for all your help!!

    March 30, 2022 at 1:40 pm #1346573
    Rikard

    Hi,

    Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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