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Posts
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Hi,
for the last few days I have a problem with Instagram plugin (one placed in the footer). It shows message “Unable to communicate with Instagram.” instead of pictures while the button is still correctly linked to my profile.
I’ve treid to link it to another acount but still no success. To be honest, at this time nothing was changed on website, only regular WordPress and Enfold updates. Due to this I think that it may be caused by one of the latest updates of one of these two (or both). Have you met this problem? Do you have any idea what may be the cause and how to solve it?
Website with problem is: http://www.blackballoon.pl.
Best,
MarcinHey Marcin,
Sorry for the issue you are having.
Could you please check with web host to see if they are seeing any error logs or issues when using the Instagram plugin.
Let me know if they see any errors being logged.
Best regards,
JordanHi Marcin,
Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Not sure what’s going on there, could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
RikardHi,
sorry for not replying faster, but I decided to observe the problem for a while.
To be honest on friday morning I found that problem is even more strange that I thought. At about 7AM (Warsaw Time) on Friday Instagram on my website was displayed correctly, than at about 9AM “Unable to connect…” message was displayed again. I didn’t checked it on Saturday but on Sunday the problem was still appearing until 11PM. At 11 PM instagram was again displayed correctly, now the problem is back.
What do you think about it?
Best,
MarcinHi,
I’m not sure but if it work sometimes then my guess would be something local like a bad connection or slow server. Did you try my suggestion though?
Best regards,
RikardHi,
yes I’ve tried and unfortunately it didn’t change anything. Still, instagram is not displayed correctly. I.e. today it was working between 10-11AM (Warsaw time) but now it shows “Unable to connect…” again.
To be honest I don’t think that it is a problem with connection or slow server, because I have also some other websites on this server and they’re displayed correctly when checking from the same network.
Best,
MarcinHi,
I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.
Best regards,
AndyI have the same issue and I am not using a cache plugin, along with the video shortcode not working, google maps shortcode no working, and the drag and drop to reorder the gallery isn’t working. The only plugin I have is Wordfence and I tried already deactivating it and all problems still continue. Just writing this to let you know she isn’t the only one. I already put in a thread about this and someone mentioned they are working on the theme update.
Hi,
have you got the same issue when activating a default WordPress theme? please let us know about your results.
Best regards,
AndyHi,
I’ve disabled all the plugins (including cache) on my website and it didn’t change anything (even after clearing cache). It just doesn’t work properly, sometimes it connects, sometimes not what starts to be really annoying as it was working correctly before the last theme update.
To be honest I think activating default WordPress theme will not give us a reply, as Instagram is integrated in Enfold, so disabling theme will result in disabling plugin.
Any other idea?
Best,
MarcinHi,
we can’t reproduce the issue on our end, Instagram Widget is working totally fine for us and it seems that it’s working for thousands of other customers, too. So I still think that it’s caused by a conflict with a plugin or by any caching.
Again please switch off any caching, then deactivate any caching plugin. Finally clear browser cache and hard refresh a few times. Then deactivate all other plugins as well.
If that doesn’t help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi,
now I am sure that it was not a bug with some plugins or caching as you suggested. And as you can see I am not the only one having this issue.
We have solved it by some changes in your theme’s code.
Best,
MarcinBelow, you can find modification in the file enfold/framework/php/class-framework-widgets.php in line 1630.
$remote = wp_remote_get( 'https://www.instagram.com/'.trim( $username ), array( 'sslverify' => false, 'timeout' => 60 ) ); // $remote = wp_remote_get( 'http://instagram.com'.trim( $username ) );Best,
Marcin
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