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  • May 26, 2014 at 4:52 am #269902
    petewilkes

    Hello Support team

    I am hoping you can help me, since updating to WP to the latest version 3.9.1 I have had trouble with the visual editor. I am unable to view the text as it is all invisible I am also unable to add media to any text box, tabs.

    My Site is:
    http://tet-lifestyle-collection.com

    I am also having a great deal of trouble uploading the latest Enfold theme update. I tried through WP in theme update however I always received an error “Do you really want to do this”. I then tried to update the theme through FTP filezilla. The file uploaded however does not display correctly.

    I hope you can help as I am unable to update anythign on my site at present

    May 26, 2014 at 11:46 am #270003
    Yigit

    Hey petewilkes!

    Please update Enfold to the latest version 2.7.1 via FTP – http://vimeo.com/67209750

    Regards,
    Yigit

    May 26, 2014 at 12:52 pm #270053
    petewilkes

    Hello Yigit

    Thanks for your link however I have already tried to FTP the file update and when I contacted Bluehost.com they could see that the enfold theme update 2.7.1 was loaded correctly however not displaying correctly and have asked for me to contact enfold support for assistance. I have defaulted back to the previous version of enfold for the time being until I can get an answer from you.

    Thanks
    Pete

    May 26, 2014 at 12:58 pm #270057
    Yigit

    Hey!

    We are going to need to see the issues on your live website to provide a solution. Can you set up a test environment where we can see the issue? Also please try deactivating all active plugins and check if that helps

    Cheers!
    Yigit

    May 26, 2014 at 1:47 pm #270095
    petewilkes

    Hello

    Thanks for your help.
    I am sorry I do not know how to set up a test environment. I will activate the latest enfold theme live for you for the next 30 minutes in the so you can see the issues I am having.
    I have deactivated all plug ins

    May 26, 2014 at 1:49 pm #270096
    petewilkes
    This reply has been marked as private.
    May 26, 2014 at 1:57 pm #270097
    Yigit

    Hi!

    It seems like you are not uploading only Enfold folder inside themes folder – http://i.imgur.com/uFy1ApN.png
    Please upload the theme without themeforest… folder

    Best regards,
    Yigit

    May 26, 2014 at 2:02 pm #270098
    petewilkes

    Hi Yigit

    Thank you I will go into FTP now and attempt to upload.

    Pete

    May 26, 2014 at 2:18 pm #270104
    petewilkes
    This reply has been marked as private.
    May 26, 2014 at 2:49 pm #270113
    petewilkes

    Thank you Yigit
    Everything is perfect now and all the pain has gone.
    I again realise why I love this theme so much.
    Thank you for your assistance.
    Pete

    May 26, 2014 at 4:44 pm #270142
    Yigit

    Hi!

    You are welcome Pete, glad it is working fine again :) Let us know if you have any other questions or issues

    Cheers!
    Yigit

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