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  • March 24, 2018 at 6:59 am #932221
    drjamigrich

    Hi there!

    Yesterday, I attempted to update my theme to the latest version. The update was successful, but then I was unable to access the dashboard. I get this error: “Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 3200 bytes) in /home/jamigrich/public_html/wp-admin/includes/theme.php on line 203”

    I then realized that my theme license had expired and I couldn’t find my envato credentials, so I created a new account, licensed the theme, and followed the troubleshooting steps that I found via some google searching. I have tried:

    1. renaming the theme folder to enfold2, then renaming it back to enfold – still get the error
    2. manually uploading the latest theme files (downloaded from my envato account) using a folder named enfold2, naming the old theme’s folder xenfold, and then naming the new theme files folder as “enfold” – still get the error
    3. using wp-config.php to increase the memory size – I tried adding define( 'WP_MEMORY_LIMIT', '256M' ); which did not work.

    I am not at an impasse on this issue. I need to be able to access the dashboard of my site as soon as possible.

    My site is hosted on GoDaddy. I have added both dashboard credentials and FTP credentials below for you to check this out.

    March 24, 2018 at 1:07 pm #932328
    Victoria

    Hey drjamigrich,

    Which version of php are you running?

    Can you ask your hosting provider to increase post_max_size and upload_max_filesize?

    Best regards,
    Victoria

    March 25, 2018 at 4:22 am #932546
    drjamigrich

    Hi there –

    Current PHP version: native (5.4)

    I’ve asked the host to increase post_max_size and upload_max_filesize, and they directed me to drop a php.ini file out in the root.
    I could only find a php.ini file for PHP 7.0, so I upgraded the site to 7.0, and that seems to have fixed the problem without adding the php.ini file.

    Thank you for your help!

    March 25, 2018 at 4:50 pm #932635
    Vinay

    Hi,

    Glad it’s fixed for you!

    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

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