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  • August 4, 2022 at 11:37 pm #1360716
    Gabriela Andrade
    Guest

    Hello,
    I was recently hired as a web developer at my company. Our CEO had purchased a key for the Enfold theme for our WordPress site many years ago. I was troubleshooting an issue today and realized that we are still running Enfold 4.4.1. Our dashboard seems to think it is the latest available version. I wanted to check the validity of our API key and/or manually update the version using FTP, but our CEO does not remember his password to login to ThemeForest, and he is not sure which email address the password reset is being sent to, if the email is even one of his active accounts. We would like to avoid re-purchasing the theme. What would be your recommended course of action?

    August 5, 2022 at 9:13 am #1360732
    Yigit

    Hey Gabriela,

    Thanks for contacting us!

    I am afraid the only way to access updated theme files for you is to have an access to ThemeForest account that was used when purchasing the theme.

    Envato has replaced their API keys with Personal Tokens and we have implemented those changes in Enfold 4.5. Any older version than that requires a manual update first (you can download the theme files by logging into your ThemeForest account and going to Downloads page) and then you can insert your Personal Token for auto updates – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token.

    Please try contacting Envato support. They might be able to help you recover your ThemeForest account but they would probably ask for a proof of purchase :)

    Best regards,
    Yigit

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