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  • #996141

    I have put my website into the private content tag so you can assist.

    Problem 1: It appears that the fallback image on my website is showing on the desktop while the videos are loading in the video slider. I would only like to show the fall-back image on mobile or when the videos are unable to load. Otherwise, it looks sloppy.

    Problem 2: I am attempting to disable lightbox on mobile. I am currently using it to show a gravity form for getting a quote. I have input the following code into the avia.js with no success. Any help would be appreciated:

    //activates the prettyphoto lightbox
            var isMobile = {
        	Android: function() {
            	return navigator.userAgent.match(/Android/i);
        		},
        	BlackBerry: function() {
            	return navigator.userAgent.match(/BlackBerry/i);
        		},
        	iOS: function() {
            	return navigator.userAgent.match(/iPhone|iPad|iPod/i);
        		},
        	Opera: function() {
            	return navigator.userAgent.match(/Opera Mini/i);
        		},
        	Windows: function() {
            	return navigator.userAgent.match(/IEMobile/i);
        		},
        	any: function() {
            	return (isMobile.Android() || isMobile.BlackBerry() || isMobile.iOS() || isMobile.Opera() || isMobile.Windows());
        		}
    	};
    	
    	if(jQuery.fn.avia_activate_lightbox && !isMobile.any()){
            	$(container).avia_activate_lightbox();
            }
    #996553

    Hey brandonmattalo,

    I am seeing the video on the front page on desktop. Is it a different page or different element I should be looking at?

    I do not see images with lightbox anywhere either.

    Can you please describe in more detail how to reproduce the issue?

    Best regards,
    Victoria

    #996680

    Hi Victoria,

    With regards to problem 1, the static image is the image I have set as the “fallback image”, which I have set only for mobile devices. It appears to show every once in a while on the desktop version while the videos are loading (possibly on a slightly slower connection). I was wondering if it is possible to not show the fall-back image while the videos are still loading and instead only show it on mobile.

    With regards to problem 2, it is not an image lightbox. It is a modular window that appears when you click any of the buttons – “Get a Quote” or “Let’s work together”. It works great on desktop, but I would like the links to not open a lightbox window when on mobile (since it is too small).

    Thanks!

    Brandon

    #996700

    Hi Brandon,

    The lightbox did not work on my end, it only opened the new tab in Chrome on a Mac.

    Best regards,
    Victoria

    #996701

    That is odd – I only have a windows machine, but I have tried it on both chrome, edge, and internet explorer and the links open in a lightbox (which is as designed). My only problem is that I want to have the links on mobile open in a new tab.

    #996731

    Hi brandonmattalo,

    Oh, ok, It does open a popup on desktop, sorry for the confusion.

    Best regards,
    Victoria

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