Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • February 20, 2023 at 9:20 am #1398568
    Phil Atkinson
    Guest

    Hello – I purchased my first license from you in April 2017. I actually had not used the theme nor published it. I then renewed the support license on Feb 8th because I liked your one page parallax theme. I started to work on a site and ran into an issue. But I am unable to use your support because despite paying for support, I do not have an updated license. I contact Envato and they told me to contact you.

    • This topic was modified 1 year, 9 months ago by Yigit. Reason: Moved the information into the private field
    February 20, 2023 at 9:22 am #1398589
    Yigit

    Hey Phil,

    Please login to our forums, visit https://kriesi.at/support/forum/enfold#new-post, and revalidate your existing purchase code. After that, you should be able to start new threads in Enfold subforum.

    Please let us know if you’d like us to validate it for you. We’re going to need to reset your forum password to do that.

    Best regards,
    Yigit

    February 20, 2023 at 10:13 am #1398593
    patkinson57

    Hi – if you could revalidate for me it would be great. I am super busy today.

    Regards
    Phil

    February 20, 2023 at 10:25 am #1398596
    Yigit

    Hi Phil,

    Please see the private content field below.

    Best regards,
    Yigit

    February 20, 2023 at 10:29 am #1398597
    patkinson57

    Hi – thank you. I have reset my password. Am I all set now to submit questions to the forum?

    Regards
    Phil

    February 20, 2023 at 10:30 am #1398599
    Yigit

    Hi Phil,

    Yes, you can go to https://kriesi.at/support/forum/enfold#new-post to start new threads.

    Best regards,
    Yigit

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.