Viewing 15 posts - 1 through 15 (of 15 total)
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  • November 7, 2017 at 10:54 am #873599
    mattwalt

    I have a short ‘small’ video placed in a fullscreen slideshow. It loads for a sec or so but the circle loader appears – any way to turn this off?

    Thanks

    • This topic was modified 7 years, 1 month ago by mattwalt.
    November 8, 2017 at 5:36 am #874001
    Rikard

    Hey julie_ferrand,

    Could you post a link to the site in question so that we can take a closer look please?

    Best regards,
    Rikard

    November 9, 2017 at 12:13 pm #874610
    mattwalt

    Its the little circle pre-loader – its there fore just a sec or two.

    • This reply was modified 7 years, 1 month ago by mattwalt.
    November 9, 2017 at 3:57 pm #874730
    Victoria

    Hi julie_ferrand,

    Here is a thread for you to consider

    How do I remove grey shrinking circle before preloader spinner?

    If you need further assistance please let us know.
    Best regards,
    Victoria

    November 9, 2017 at 4:41 pm #874755
    mattwalt

    Hi Victoria

    Thanks for that – however its not working for me. Could it be as its placed withing a full width slider?

    November 10, 2017 at 4:41 pm #875211
    Victoria

    Hi julie_ferrand,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 10, 2017 at 6:10 pm #875272
    mattwalt

    sure

    Thanks.

    November 13, 2017 at 5:11 am #875939
    Ismael

    Hi,

    Thank you for the info. We need full access to the site. Please set the account role to administrator.

    Best regards,
    Ismael

    November 13, 2017 at 10:34 am #876013
    mattwalt

    Hi Ismael

    See above sent through for Victoria.

    November 14, 2017 at 4:42 am #876421
    Rikard

    Hi,

    Thanks for the feedback, though Ismael is referring to the rights of the account you sent. Right now we can’t anything except our user info on the backend, could you please upgrade the account to have admin access rights please?

    Best regards,
    Rikard

    November 15, 2017 at 1:42 pm #877078
    mattwalt

    Sorry – thought I had set as Admin originally – will make the change now :-)

    November 15, 2017 at 1:50 pm #877082
    mattwalt

    sorted – set as admin now.

    November 16, 2017 at 6:45 am #877389
    Ismael

    Hi,

    Are you referring to the rotating circle while the video is buffering? I’m sorry but you can’t remove that because it’s inside an iframe.

    Best regards,
    Ismael

    November 16, 2017 at 9:20 am #877412
    mattwalt

    Yes. Thank you – I gathered as much. A question however – If I had to host the video within WP you get a different buffering icon with little dots – could that be turned off?

    Thanks Matt

    November 17, 2017 at 6:07 am #877942
    Ismael

    Hi,

    Yes, try to convert the video to mp4 format then use the following css code to remove the “loading” spinner.

    .mejs-overlay-loading {
    display: none !important;
}

    Best regards,
    Ismael

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