Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • November 4, 2018 at 1:00 am #1029538
    jcbouvier

    Hi there,

    Possible to have your team update Enfold for me?

    Log in details below.

    Many thanks!

    November 4, 2018 at 6:40 am #1029581
    Rikard

    Hey J.C.,

    We can help you with that, I just need to verify that you have backups of the site in case something should go wrong?

    We will need FTP login details as well, and the WordPress login details you posted don’t seem to work. Please check and verify.

    Best regards,
    Rikard

    November 4, 2018 at 5:51 pm #1029643
    jcbouvier

    Hi Rikard,
    Thank you so much!
    My bad on the PW…in the private content below.

    November 4, 2018 at 7:00 pm #1029651
    Mike

    Hi,
    Sorry I received a error that the user name to login is not correct. Please check and include FTP access so we can update for you.

    Best regards,
    Mike

    November 4, 2018 at 7:29 pm #1029657
    nicolodemaria
    This reply has been marked as private.
    November 6, 2018 at 7:52 am #1030253
    Mike

    Hi,
    @nicolodemaria
    Sorry for the late reply, I have updated your theme to v4.5 please check.
    You will note that you also have a theme called “Enfold-old” in your theme folder, this is just a backup, once you are satisfy that v4.5 is working good for you, then please delete this folder via FTP, or ask and I will do it for you.

    Best regards,
    Mike

    November 15, 2018 at 2:58 am #1033748
    jcbouvier

    Thank you!

    November 15, 2018 at 3:16 am #1033752
    Mike

    Hi,
    We are glad to help, did you delete the old theme, or did you want me to to that for you?
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

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