Viewing 7 posts - 1 through 7 (of 7 total)
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  • October 23, 2020 at 8:39 pm #1255336
    Nuala_2020

    Hi,
    The documentation around the theme is confusing, so I might be missing a step after downloading, uploading, and activating.
    I’ve added an id to a content element in the layout editor and gave it a CSS rule in the child theme folder, with no effect. I’m actually pretty sure none of my CSS rules are working, even with !important.

    I’ve added testimonialsbox to the id field.
    I’ve added the following to the child theme style.css:

    #testimonialsbox {
    background:#000 !important;
}

    What am I getting wrong here?

    Further details: I know the theme is working because I made a template for a custom post type.

    October 26, 2020 at 1:37 am #1255588
    Nuala_2020

    I know it’s bad practice to bump a post, but I really need support here.
    I also find that I can’t set a custom footer or header on a page. Is there a cache system I’m unaware of? I found the option to disable CSS file merging which was causing problems with my custom CSS

    • This reply was modified 4 years, 8 months ago by Nuala_2020.
    October 26, 2020 at 7:39 am #1255633
    Rikard

    Hi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can find the element which you are having problems targeting with CSS.

    Best regards,
    Rikard

    October 26, 2020 at 10:18 pm #1255879
    Nuala_2020

    Hi @Rikard,
    As you’ll see from my front page I was able to apply a background to the first block element, so disabling the CSS cache was my solution. However, I still can’t use custom template files like page-{name}.php or footer-{name}.php.
    You’ll notice in my theme files that I have page-330.php with the content area taken out, so the front page should be blank. I also called footer-test.php at the bottom, which should show a code snippet from another of my websites to be displayed at the very bottom.

    Thank you for your time

    EDIT: due to time constraints I’m no longer using enfold on this installation, but I’ve updated the login credentials for an installation where I have the same issue. I can neither use a simple conditional statement like is_front_page

    One more question. The license I purchased is unclear. Am I limited to one WP installation? If not, is it permissible for me to work with the theme on another installation in private until I can purchase another license on my next payday?

    • This reply was modified 4 years, 8 months ago by Nuala_2020. Reason: Further information on my support needs
    October 29, 2020 at 6:14 am #1256582
    Rikard

    Hi,

    Thanks for the update and login details. The WordPress details are not working though, please check and verify.

    I’m not sure exactly what you are trying to do with your custom templates, could you try to explain that a bit further please?

    A license is only valid for one domain, yes, but if you are using it for development purposes or on a staging site, then it’s fine to use the same license.

    Best regards,
    Rikard

    October 29, 2020 at 9:52 pm #1256879
    Nuala_2020

    Excuse the mess-up with admin credentials @Rikard. The credentials work now.

    In plain language, I can’t create custom templates from page.php, header.php, archive.php etc. I can neither find documentation to help me with this. Through either admin or FTP you should see I’ve tried creating these files.

    Thank you

    EDIT:
    I have to do a fresh install. I have too many stacked errors. I’d like to still know how to use your template system.

    November 3, 2020 at 4:44 am #1257862
    Ismael

    Hi,

    Thank you for the inquiry.

    Are you using the Advance Layout Builder (ALB) for the page? If you are, then the template that the theme is going to use to display the content is called the template-builder.php file, and not the page.php file. To make use of the page.php file, you have to switch to the default or classic editor.

    Best regards,
    Ismael

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