Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 9, 2014 at 2:53 am #301873
    EdFritz

    I am creating my logo’s in Photoshop 2014 as transparent .PNG. When I use them for my logo in transparent menu or in regular header, a background color (white) is being applied around the logo frame. I have watched your vimeo on the subject and your logos are transparent without the white Can you tell me how to fix this….very frustrating

    see frontpage:
    http://fritzimages.com/blog/

    thanks

    http://prntscr.com/4az53t

    • This topic was modified 10 years, 3 months ago by EdFritz.
    August 10, 2014 at 5:06 am #302150
    Josue

    Hey Ed!

    Sorry to disappoint you, but please understand that we get a lot of requests daily, and it take some time to respond to everyone. Regarding your issue, i checked your logo in PS and although is a transparent PNG it still has some white background parts – http://screencast.com/t/zCoF2QGb

    Best regards,
    Josue

    August 10, 2014 at 2:43 pm #302229
    EdFritz
    This reply has been marked as private.
    August 11, 2014 at 10:45 am #302456
    Josue

    Hi!

    I understand that you feel ignored but please understand that that’s not our intention, if another topic gets responded first is mostly because is something we can solve very quickly so we can move to the harder ones, nevertheless we can assure a response within 24 hours during weekdays (this topic was created Saturday, August 9).

    Regarding the transparency problem, add this code to the Quick CSS to fix it:

    .av_header_transparency strong.logo {
    background: transparent !important;
}

    Cheers!
    Josue

    August 11, 2014 at 12:27 pm #302517
    EdFritz
    This reply has been marked as private.
    August 11, 2014 at 12:42 pm #302529
    Yigit

    Hi Ed!

    As mentioned in “Support Schedule” section here, questions may be answered a little late than usual on weekends. We are sorry about that.
    If you would like to contact Kriesi directly and register a complaint, please use contact form here – http://kriesi.at/contact

    Regards,
    Yigit

    August 11, 2014 at 6:35 pm #302774
    Josue

    Hey Ed!

    Just a disclaimer, my first reply was posted here August 10, 2014 at 5:06 am, i guess the problem is that you got the mail notification with some delay.

    Best regards,
    Josue

    August 16, 2014 at 2:31 pm #305291
    Kriesi

    Your complaint has been noticed.

    I will keep this one short: Themeforest explicitly states that support is not mandatory. We simply do it because we feel its good business and we like happy customers. So you are receiving support, free of charge, in a very busy forum in a reasonable amount of time. If you are not happy with an answer you can always reply back and the team will try to provide a better one. So to be perfectly honest I am not sure what the problem is :)

    I will close this thread now, if there is anything you would like to add feel free to send a mail to (Email address hidden if logged out)

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  • The topic ‘Transparent Logo’ is closed to new replies.