-
Posts
-
The tooltips on each camera icon are opening quite a few lines below the icon they’re attached to.
Is this because we have images in the tooltip? Is there any way to fix this?Hi jaimemerz,
Could you provide us with a link to the site in question so that we can take a closer look please?
Regards,
RikardHey!
not sure what you mean as I can’t find any camera icons nor tooltips on the website you have provided. Can you highlight what you mean using screenshots please? use imgur.com or dropbox.
Regards,
AndyHere is the issue in pictures:
I hope that helps you understand the issue we are having. We want the tooltips to stop jumping below their respective lines when they load the images inside them. These images are not large so we do not understand why they would load so slowly and effect the tooltip as they are.
Hi,
Sorry for the late reply, could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
I’ve never seen that problem before and yes, it seems to be related to images. Looks like it’s positioned fine once the image is loaded but not before, right? I’ve asked the rest of the team to see if someone can figure out what’s going wrong.
Regards,
RikardHi!
I tried to open the link from your first post, but it does not work for me. I get a “502 Bad Gateway. The server returned an invalid or incomplete response.” error message. Can you check please an let us know when we are able to inspect the elements in question please?
Regards,
AndyHi!
on the link you have provided I almost can’t see any camera icons and no tooltips are showing up for me at all.
We need to be able to see the issue.Regards,
AndyThey are there. Please look at one of my previous posts with a set of pictures that show where the camera icons are supposed to appear. The icons are set to appear as you scroll down the page.
No, it is not fixed. Here is a gif of the issue as it appears to me:
You will see that the tooltip with the image loads in the wrong place, and then moves up to sit where it is supposed to.
After the image has been loaded once it does not have the issue again.Hi!
I can’t really see anything at your gif, because it’s simply too fast, I don’t see any issue at all there. However, I checked your website again and can see what you mean there. How did you implement those tooltip images? did you use any plugin for this function? If not then try to deactivate all plugins, to check if one is causing this problem. Are you using any caching plugin? if yes clear cache in it and switch it off, before deactivating the whole caching plugin.
Regards,
AndyWe are using the default Enfold tooltip feature for a basic icon. No extra plugins, we just inserted an image using HTML. I’ve already deactivated all the plugins to see if one of them is causing the issue, that is always my first troubleshooting step. We have cleared the cache multiple times and we aren’t using any caching plugin.
Hi!
alright. Thanks for the update. I checked your backend and can see that you are using an old version of the theme. Please upgrade at first to Enfold v3.4.3 and let us know if you still need help with this issue afterwards.
Cheers!
AndyI want to make it clear that when I started this thread our site was completely up to date. The fact that I have had to update it twice since starting this thread is very frustrating, as it means we have spent far too much time on this issue and “update the theme” seems to be the only answer you can give me. This sounds very much like the “did you turn it off and on again?” response I get from bad IT support.
I have now updated the theme again. Nothing has changed.
Hi!
there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
I hope this will help in your case.
Best regards,
AndyThank you for your answer. I tried that solution but unfortunately it didn’t work. Perhaps the tooltip is just not equipped to handle images?
Hi!
yes, I think tooltip was not meant for any images, but we would like to investigate further about this issue. I tried to login using information you provided here, but login credentials did not work. Can you check and let us know when we can access you backend again please?
Best regards,
AndyHi!
please update to Enfold v3.4.6. Are we allowed to deactivate all your plugins for testing purposes?
By the way: You are using an old version of WordPress. You need to update to the newest version please, and let us know if this helps already.
Regards,
Andy
- You must be logged in to reply to this topic.