Viewing 7 posts - 1 through 7 (of 7 total)
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  • December 14, 2021 at 4:53 am #1332690
    frescova

    Hello, I just set up a new site with Enfold and the Church theme.

    Everything works great until I update the WordPress settings to use https When I do, I get the “Too many redirects” message and I can’t access the site or the wordpress admin. I spent some time troubleshooting with my provider and we ultimately found the theme to be the issue.

    If I revert back to http (via phpMyAdmin) site comes back. If I activate any other theme, e.g. twentyTwenty, https works fine.

    If I set the WP setting to http but access the site at https things also work. It’s only when I change the WordPress settings that the redirect message comes up.

    I found a couple of other similar threads and tried updating the .htaccess file but the error persists.

    Can you help?

    December 14, 2021 at 9:19 am #1332724
    Ismael

    Hey Martin,

    Thank you for the inquiry

    Did you setup or get an SSL certificate? Please get an SSL certificate, then follow the instructions in the following documentation.

    // https://wordpress.org/support/article/https-for-wordpress/

    You may need to contact your hosting provider and ask them to configure the web server to redirect traffic to https.

    You can also install the Really Simple SSL plugin to automatically convert the site from http to https.

    Best regards,
    Ismael

    December 14, 2021 at 2:53 pm #1332782
    frescova

    Ismael, yes, I purchased an SSL certificate through my provider and it’s already set up. You can access the site at https://www.crossroadspca.net – you’ll see the valid certificate in place.

    If I change the wordpress general settings to “https” instead of “http” that’s when the issue arises. If I change the theme to one of the wordpress default themes the issue goes away.

    December 14, 2021 at 5:26 pm #1332830
    Yigit

    Hi,

    I wanted to look into it so I switched http to https however I could not log back in. I tried deleting the theme via FTP but that did not work either. Could you please switch https back to http via phpMyAdmin? I am sorry for the convenience.

    Best regards,
    Yigit

    December 14, 2021 at 7:37 pm #1332856
    frescova

    Thanks Yigit. I set things back to http via phpMyAdmin.

    I deleted the theme files and uploaded a new fresh copy I grabbed from themeforest. Once I did that I changed back to https. Issue persists…

    I am running a “child theme, but the style and functions file for that child theme are “empty”. I did try making the change by using the actual enfold theme and the issue persists.

    I also disabled all plugins and the issue persists.

    December 14, 2021 at 8:01 pm #1332857
    frescova

    And I just replicated the issue with the twentytwenty theme – so it may not be the theme after all. I’m also investigating with my provider…

    December 15, 2021 at 9:13 am #1332904
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

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