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Due to a theme glitch, I need help updating the Enfold theme from 4.5.2 to whatever will let PHP 7.4 run because the Theme will not accept our purchased license tokens.
We have purchased the theme TWICE (we should not have had to), and in both instances the license token says that it IS valid and gets a green checkmark in the confirmation pop-up, but yet the Theme Update page says the token is invalid.
Copied and pasted below is exactly what appears on our Theme Update page before and after inputting a valid token, despite getting a confirmation pop-up with a green checkmark indicating that it is valid.
[START OF MESSAGE ON THEME UPDATE PAGE]
t time we checked the token we were not able to connected to Envato:
◦ Purchases could not be accessed
◦ Username could not be accessed (needed for your information only)
◦ E-Mail could not be accessed (needed for your information only)
Following errors occurred:
◦ Purchases: Your private token is invalid.
◦ username Your private token is invalid.
◦ email Your private token is invalid.
◦ Purchases: A problem occured accessing your purchases. Unable to check for updates.Theme Updates
Once you have entered and verified your Envato Personal Token Key WordPress will check for updates every 12 Hours and notify you here, if one is availableYour current Enfold Theme Version Number is 4.5.2
[END OF MESSAGE ON THEME UPDATE PAGE]
Again, both tokens that we purchased, we entered and re-entered and each time got the green checkmark confirmation pop-up that it is valid and in use, while at the same time the above message. (I input the token into a plain text editor, then copied and pasted it into the Theme Update page.)
THE PROBLEM: We cannot update it. I really hesitate to upload a fresh install of the theme out of concern that the token once again will not be accepted. Frankly, I’m not comfortable with a fresh, manual install.
1. Could you help me trouble-shoot the easiest, best approach?
2. Why am I getting this glitch and message prompt despite valid license tokens being entered?3. What minimum Enfold theme update is needed in order to run PHP 7.4 with WordPress? We are currently using Enfold 4.5.2
4. Also, my Enfold/Kriesi account email (which includes multiple clients’ licenses) is different from the WordPress admin email, which is my client’s email. That should not be a problem, should it?I’ve just paid for a new license in order to get Support, and assume that we’ll be able to continue this discussion via email.
Thank you for your help.
Hey Rachael,
You don’t need to purchase more licenses to get support, please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
If you need to register your theme license, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardPlease re-read my first message above, since I have edited it with clarifications.
The second and third licenses we purchased in 2021 and 2025 (today). (There was actually an original – the first – license purchased by a previous web designer in 2015. We needed our own access to the theme and its account, so we purchased the second license in roughly 2021.)
Both the 2021 and 2025 (purchased today) license tokens get the valid check mark, but also now get the errors.
1. Neither license token is being used on any other site but this one.
2. They are both Standard Licenses.
3. Based on your provided link above, how can I see – and modify – what our Enfold Standard License has access to? I’ve tried finding those options but cannot.
4. I have placed 4 questions in the original message above, which I’d greatly appreciate guidance with.
5. I appreciate the option to extend support, but I’m not sure how to get a refund on the new license I purchased, and my primary concern is to get this theme updated (quickly, at my client’s request).Hi, I’m experiencing the same problem on one of my three websites at the moment.
1. No update available, but there is
2. Made a new token = not valid with the same massage as aboveHi,
Your version v4.5.2 can not be updated in the backend with a token, you will need to manually update, this was due to Envato switching from the API license to the Token license.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeHi,
When I check your site: https://www.traumwandel.de/
it says “updates: disabled”
Please see this page and read “Step 2: Set required Token Permission”
or Install the Envato market plugin and set up your token key.Best regards,
MikeHi,
Also note that Envato limits the number of license checks each 24 hours, if you check too many times for all of your sites you will not update, you will need to wait 24 hours. Also note that a Token is only good for one site, so if you use the same Token on three sites, you will get an error.Best regards,
MikeIt’s actually concerning another site, but your’re right: I forgot a checkbox. Now the token is valid an I will wait if I receive the update.
thank you!
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