Viewing 7 posts - 1 through 7 (of 7 total)
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  • December 15, 2020 at 7:44 pm #1267544
    Leasha LaBruzzi
    Guest

    Hello,

    I am getting the following message and I can’t seem to find help through the forum…

    We checked the token on 2020/12/15 17:31 and we were able to connect to Envato and could access the following information:

    Your purchases
    Your username: LaBruzziMediaCraft
    Your E-Mail: (Email address hidden if logged out)

    December 16, 2020 at 12:17 pm #1267757
    Nikko

    Hey Leasha LaBruzzi,

    Thanks for contacting us!
    The credentials you gave did not work, please check.
    Also make sure that the token has the following permissions (for it to work properly):

    • View and search Envato sites (checked by default)
    • View your Envato account username
    • View your email address
    • View your account profile details
    • Download your purchased items
    • Verify purchases of your item
    • List purchases you’ve made

    Best regards,
    Nikko

    December 18, 2020 at 7:08 am #1268343
    LaBruzziMediaCraft
    This reply has been marked as private.
    December 19, 2020 at 4:32 pm #1268627
    Nikko

    Hi LaBruzziMediaCraft,

    Thanks for providing us with admin access.
    Is this already resolved? I have checked your site and it’s already 4.7.6.4 and also the token seems to be working properly (screenshot in private content).

    Best regards,
    Nikko

    December 21, 2020 at 10:57 pm #1269187
    LaBruzziMediaCraft

    No. I still see the error message. So I’m not sure how it’s updated but it says the token doesn’t work??? Can I send you a screenshot of what I see in my dashboard?

    December 21, 2020 at 11:01 pm #1269189
    LaBruzziMediaCraft

    Oh, Just kidding. I see that it says it DOES get my information now. Thank you. This is closed.

    December 22, 2020 at 2:32 am #1269199
    Nikko

    Hi LaBruzziMediaCraft,

    You’re welcome, we’re happy to hear that it’s fixed :)
    Thanks for using Enfold and Merry Christmas :D

    Best regards,
    Nikko

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Viewing 7 posts - 1 through 7 (of 7 total)
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