Viewing 10 posts - 1 through 10 (of 10 total)
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  • December 8, 2024 at 10:11 pm #1473190
    dcoatney07

    Hello, I recently re-purchased the theme for 3 different sites that weren’t updating for the purpose of being able to override with the latest update. However, when I entered the correct Envato private token, I received an error on all 3 sites.

    This is what it says:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    Please advise

    December 9, 2024 at 6:10 am #1473201
    Ismael

    Hey dcoatney07,

    Thank you for the inquiry.

    You may need to regenerate the tokens and make sure that the required permissions are checked.

    -- View and search Envato sites (checked by default) (Required)
-- View the user’s Envato Account username
-- View the user’s email address
-- View the user’s account profile details
-- Download the user’s purchased items (Required)
-- Verify purchases of the user’s items
-- List purchases the user has made (Required)

    Please review the documentation for the token permissions: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

    Best regards,
    Ismael

    December 9, 2024 at 1:05 pm #1473237
    dcoatney07

    I have done all of those things. I have a username, email, account, etc. I have downloaded the items purchased yesterday. I used the item purchase code in the txt document download as the token key, yet I’m still getting an error on all three sites. I’ve also purchased this theme in the past without issues, so this seems to be a new problem. Please advise.

    December 9, 2024 at 5:05 pm #1473256
    Rikard

    Hi,

    We don’t have any other documentation unfortunately, and this is not a general theme problem. Please try to check all the steps and permissions again. If you need further help, then please post admin WordPress login details in private.

    Best regards,
    Rikard

    December 9, 2024 at 6:07 pm #1473270
    dcoatney07

    Sure, I’ll put the WP login credentials in the private message.

    December 9, 2024 at 8:23 pm #1473279
    Rikard

    Hi,

    Thanks for that, but the token you posted looks like a purchase code. Did you go through the documentation that Ismael linked to earlier? The purchase code will not work, so you will have to generate tokens.

    Best regards,
    Rikard

    December 9, 2024 at 8:38 pm #1473281
    dcoatney07

    Thank you. I was looking at the “register my theme” section in the link that he posted and following those instructions on the backend of WP. I didn’t realize the TXT download didn’t have the license key. I have since generated a token and added it to the site successfully. I appreciate your help!

    December 10, 2024 at 9:20 am #1473300
    Rikard

    Hi,

    Great, I’m glad that we could help. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    December 10, 2024 at 12:31 pm #1473321
    dcoatney07

    Thank you. You can close it.

    December 10, 2024 at 1:47 pm #1473350
    Ismael

    Hi,

    Great! Glad to know that this has been resolved. Please feel free to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

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