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  • #1484000

    Hi
    My Envato account has 2 purchases of the Enfold theme, and I have questions about the token.

    Do I need to create 2 tokens with my same account to install on the 2 different WordPress sites?
    Or do I need only 1 token for both websites?
    What if I install the same token on a 3rd website?

    I just want to understand how this works for multiple purchases under the same account, so the themes can update automatically, thanks!

    Shanti

    #1484002

    Hey shantidevii,
    Each license can be installed on one domain and unlimited sub-domains of that domain. Each domain/license needs a unique Token, using the same Token on more than one domain will cause an error. If you have a domain and multiple sub-domains you can use the same Token since Envato (Theme Forest) only counts that as one domain.
    If you forgot which Token goes with which domain, it is fine as long as each license/Token is used only once.

    Best regards,
    Mike

    #1484050

    Hi
    Thank you for your reply, but I have purchased the theme twice, so I have two tokens. However, one of them works, but the other one doesn’t update the theme.

    See image attached, that’s the second token, it seems fine, but it doesn’t update the theme to the latest version. If I click on check manually, it also doesn’t appear that needs to be updated.

    Screenshot of the token

    #1484055

    Hi,

    It’s possible that the automatic update is not working in the current version and fails to retrieve the latest one. You may need to update the theme manually this time. Please check the link below for more info:

    https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

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