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  • October 8, 2021 at 10:07 am #1324068
    aworange

    this week i bought a new enfold licence and i´m not able to get the token working.
    (i bought it for one of my clients. this is not the first enfold licence.)

    after the first failure i tried:
    – generate an new token with all permissions
    – checking the token is correct
    – checking for accidentally pasted blank spaces
    – waiting 24 hours, tried again
    – generate once more a new token straight to the guide
    – using the token of my own website for the clients website (this worked!)
    – get in touch with the envato support. unfortunately they couldn´t help and told me to contact you.

    what do you need to help?

    kind regards,
    Andrea

    October 8, 2021 at 2:12 pm #1324114
    Yigit

    Hey Andrea,

    Thanks for contacting us!

    Could you please to generate a new token and only enable the tokens listed here and not all of them – https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5? If that does not work, could you please try with Envato Market plugin as well – https://envato.com/market-plugin/?

    Best regards,
    Yigit

    October 11, 2021 at 9:02 am #1324376
    aworange

    Hey Yigit,

    thanks a lot, now it does work.
    I used the wrong link to create a token in Envato. Now i used the link you sent me.

    October 11, 2021 at 11:22 am #1324392
    Rikard

    Hi,

    Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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