Titles on Accordion List have disappeared or become corrupted.

How would I do that?

Here is a link to see what has happened to my pages where I have used an accordion box since the last update. In this page, scroll to the accordion box and there should be a title for each line in the box. In the back admin area, I still see a tiltle for each line, but on the page that the public sees, some of the titles have disappeared. I have cleared history, cache, etc. and I have even tried to rebuild the lines and they still do not show. I have not changed anything for the pages where this has taken place. Click to see example.

Do you need just username and password to the admin area?

Although I appreciate the offer to help me by looking in the admin area of my site, I would need to know more about what the affects would be to my website if you disabled all my plugins as suggested above.

Instead…would it be possible for you to try some other things first such as to check into the new code (for the accordion) that came with your latest update since it is only after this latest update that I see the problem?

You see, I built the accordion areas quite a while ago and they have carried through all of your updates with no ill effects for a long time. Now after this last update, the accordion is corrupted in that what I see in the admin area is still good as I built it, but what comes through to what others see is missing information in the title area. When a visitor clicks on the title area, the rest opens up ok, so it is just the titles that are irregular. I tried to build a new accordion and the same thing happened, so there is something different about what came with the latest update.

So, can you look first in what was sent through in the last update and perhaps it can be fixed with your next update for everyone. Thanks. Ann

Before you log in to look at the admin area of my website, I need to know more about whether or not you can first investigate the differences in your own code regarding the accordion from the last update that might have affected this module. Could you run a comparison between the first to last update and last update in code for the accordion.

The reason I am asking this is that I have made no changes before or after your update as far as adding or subtracting plugins and have the same plugins running as I have for quite some time. Other updates in the past have not created a problem. The only difference is the latest update, so investigating my back door may not produce what you need.

Second, I want to know more about the “disabling of all plugins” which Vinay in an above message suggested he would do. I believe all of you are excellent at your work, but I am concerned about other problems that may be generated from disabling my plugins.

Thanks. Ann

OK, so you are saying that this is an isolated case? And you have already checked the code on the last update for the accordion feature?

If so, then it could be something at my site or hosting, but my other concern is that a person from your team earlier talked about disabling plug ins and I wanted to know more about that and for how long the site could be down from doing that.

Thank you for your communications & patience. Below in private content are the credentials requested.

MY CHECK OF THE AFFECT OF PLUGINS ON THE ACCORDION BOX AT THE AFFECTED SITE: So, today I did an Enfold update on my other wordpress site (annmwolf.org) and the process I used to do the update was the following (as recommended by my technical support advisor from my hosting company) :

1.) Before begining the update, I “deactivated” the Enfold theme & activated another WP Stock theme for the few mintues time of the update. I then, performed the update to the Enfold theme and then immediately reactived the Enfold theme (deactivating the temporary theme). The technical support agent at my hosting company advised me to do all updates this way to themes and plugins to avoid problems with trying to do updates to an element in use during the update process. After doing this update on annwolfmusic.org, I looked at some of the accordion boxes and the ones I insprected so far seem to be working well.

2.) Then I had the technical support agent at my hosting company compare plugins for the messageofthelighthouse.org (where the problem is) to annwolfmusic.org and all plugins being used are identical, so this might mean that the plugins are not the cause of the corruption to the accordion boxes at the messageofthelighthouse.org site.

I look forward to hearing from you as to what you find. Thanks again. Ann

ADDITIONAL QUESTION: For the theme Enfold, what PHP settings does the server require? For example memory_limit. I am looking to improve loading time on both sites.

Thank you Günter for the information. I deactivated the plugin you suggested and indeed, the titles on the accordion reappeared. In random checking of the site, I do not see any ill effects at the moment, so I will leave that one off.

In the process of working with you and my hosting company to achieve this “fix” it has come to my attention that your themes are only be supported for 3 years. Is there a seamless way to transition to another theme of similar qualities without having to rebuild the whole site into a new theme? I was under the impression that when I purchased this theme that there would be ongoing support and no time limit was mentioned or is that just the Php side of things?

Also, with the information you left regarding some loading errors, is that connected to accorion and fixed by the deactivation of Lightbox, or is this representing another problem? Can you give more information on what I should do with those. Thanks!