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  • March 8, 2018 at 2:49 pm #923904
    KoeketieneDesign

    Hi,

    We’ve occurred a problem that I cannot fix. My client and I both have an admin account. When I use the wysiwyg I see other settings than my client does. You can see the different versions in the private content. Where can I change the settings zo my client see’s the same version as I do?

    Kind regards,
    Stefanie

    March 8, 2018 at 9:38 pm #924102
    Basilis

    Hey KoeketieneDesign,

    Can you please check the plugins if there is a plugin called “Advanced TinyMCE ” is activated please?

    Best regards,
    Basilis

    March 9, 2018 at 12:31 pm #924450
    KoeketieneDesign

    Hi Basilis,

    There is no AdvancedTinyMCE installed. Can it be something in Avia or the theme itself? I can’t find any settings

    Kind regards

    March 9, 2018 at 3:46 pm #924560
    Victoria

    Hi KoeketieneDesign,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    March 22, 2018 at 2:40 pm #931323
    KoeketieneDesign

    Hi Victoria,

    Which plugin do I use for a temporary login? Thanks for looking in to this

    Kind regards,
    Stefanie

    March 23, 2018 at 11:09 pm #932139
    Basilis

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    April 3, 2018 at 10:24 am #936432
    KoeketieneDesign

    Hi Basilis,

    The strange thing is that with my login credentials everything is fine. So I see a normal wysiwyg. But my colleague has another wysiwyg. Check the private credentials for login. Thanks

    Kind regards,
    Stefanie

    April 3, 2018 at 1:43 pm #936546
    Victoria

    Hi KoeketieneDesign,

    You have an old version of the theme, the avia.js is in your child theme and there is an error in that file.
    Which version of php are you running?

    Best regards,
    Victoria

    April 3, 2018 at 1:46 pm #936547
    KoeketieneDesign
    This reply has been marked as private.
    April 3, 2018 at 10:46 pm #936837
    Basilis

    Hi,

    Could you please update php to server at 7.0+ please?

    Best regards,
    Basilis

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