Viewing 17 posts - 1 through 17 (of 17 total)
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  • December 20, 2021 at 8:23 am #1333497
    web4698

    Hi there,
    I have a site that uses Enfold and and I have issues constantly with a spinning wheel in the editor. I have loaded the new enfold version via FTP each time and that sometimes fixes things.

    What is strange is that the site is very small and I am constantly showing the site has reached it’s limits within the CPanel Resource Usage. I have other sites that are on the same hosting package with a different theme and a much bigger site with no problems. Please help.

    I think everything is related somehow.

    December 20, 2021 at 9:58 am #1333507
    Ismael

    Hey web4698,

    Thank you for the inquiry.

    Do you see any errors in the logs? If you don’t, please try to temporarily disable the Performance > File Compression settings and add this code in the functions.php file to prevent the theme from generating post css entries in the database. 

    /**
 * Filter to skip css file generation.
 * You can add logic to skip for certain pages/posts only.
 * 
 * @since 4.8.6.1
 * @param boolean $create
 * @return boolean					true | false or anything else to skip generation of css file
 */
function custom_avf_post_css_create_file( $create )
{
	return false;
}

add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );

    Let us know if this helps decrease the server usage.

    Best regards,
    Ismael

    December 20, 2021 at 5:35 pm #1333554
    web4698

    Hi there,
    I have done this and I still have the spinning wheel. I also noticed that the some pages are block editor and some are advanced editor. What is the fix for this?

    December 20, 2021 at 5:42 pm #1333555
    web4698

    Actually that code caused a critical error on the site – I have reverted back. Any other suggestions?

    December 21, 2021 at 5:12 am #1333590
    Ismael

    Hi,

    Thank you for the update.

    What are the errors? Did you copy the code from your email? Please make sure to copy it directly from this forum. Also, please make sure to update PHP to 8.0 or later versions. Let us know if that helps.

    Best regards,
    Ismael

    December 21, 2021 at 5:25 am #1333591
    web4698

    Here is the error log

    December 21, 2021 at 5:27 am #1333592
    web4698

    Php is now set to 8.0 and still having the same issues.

    December 22, 2021 at 1:18 am #1333697
    Ismael

    Hi,

    Thank you for the info.

    According to the error log, the ‘/enfold/framework/php/inc-autoconfig.php’ file does not exist, which is odd, because the theme will not load at all if that file is missing. Do you have a staging or development version of the site? There might be a plugin that runs a process in the background, which causes the error.

    Best regards,
    Ismael

    December 22, 2021 at 3:36 am #1333706
    web4698

    No I don’t have a staging or development site. How do I fix the issue. Can I load it in?

    December 22, 2021 at 3:37 am #1333707
    web4698
    This reply has been marked as private.
    December 25, 2021 at 12:58 pm #1333985
    Yigit

    Hi,

    I tried to login to your site however WP admin logins did not work for me. Could you please check them once again and also post FTP logins here privately?

    Our forums are closed during the holidays. We wish you Merry Christmas and Happy New Year!

    Best regards,
    Yigit

    January 6, 2022 at 1:53 am #1334446
    web4698

    Hi Yigit,
    I haven’t heard back from you. Can you still take a look?

    January 7, 2022 at 5:32 am #1334639
    Ismael

    Hi,

    Sorry for the delay. Would you mind posting the login details (WP/FTP) again? The login account above is no longer valid. Have you tried disabling the plugins temporarily?

    Please create a staging or development version of the site so that we can inspect the issue without affecting the live site.

    Best regards,
    Ismael

    January 19, 2022 at 11:49 pm #1336276
    web4698
    This reply has been marked as private.
    January 20, 2022 at 5:48 pm #1336421
    Yigit

    Hi,

    We were waiting to hear from you as we have not received the credentials. Could you please try posting them once again? We only have WP logins you shared in your first post however as we mentioned earlier, they are not working.

    Best regards,
    Yigit

    January 21, 2022 at 5:00 am #1336452
    web4698

    Hi there,
    Credentials in private message. Please let me know you receive these and you are able to get in.

    January 24, 2022 at 3:12 am #1336800
    Ismael

    Hi,

    Thank you for the update.

    Is the issue only happening on specific pages? The editor seem to be loading properly on a few pages that we edited. We did not encounter any timeouts or issues. Please check the screenshots in the private field.

    Best regards,
    Ismael

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