Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • #1333497

    Hi there,
    I have a site that uses Enfold and and I have issues constantly with a spinning wheel in the editor. I have loaded the new enfold version via FTP each time and that sometimes fixes things.

    What is strange is that the site is very small and I am constantly showing the site has reached it’s limits within the CPanel Resource Usage. I have other sites that are on the same hosting package with a different theme and a much bigger site with no problems. Please help.

    I think everything is related somehow.

    #1333507

    Hey web4698,

    Thank you for the inquiry.

    Do you see any errors in the logs? If you don’t, please try to temporarily disable the Performance > File Compression settings and add this code in the functions.php file to prevent the theme from generating post css entries in the database.

    /**
     * Filter to skip css file generation.
     * You can add logic to skip for certain pages/posts only.
     * 
     * @since 4.8.6.1
     * @param boolean $create
     * @return boolean					true | false or anything else to skip generation of css file
     */
    function custom_avf_post_css_create_file( $create )
    {
    	return false;
    }
    
    add_filter( 'avf_post_css_create_file', 'custom_avf_post_css_create_file', 10, 1 );
    

    Let us know if this helps decrease the server usage.

    Best regards,
    Ismael

    #1333554

    Hi there,
    I have done this and I still have the spinning wheel. I also noticed that the some pages are block editor and some are advanced editor. What is the fix for this?

    #1333555

    Actually that code caused a critical error on the site – I have reverted back. Any other suggestions?

    #1333590

    Hi,

    Thank you for the update.

    What are the errors? Did you copy the code from your email? Please make sure to copy it directly from this forum. Also, please make sure to update PHP to 8.0 or later versions. Let us know if that helps.

    Best regards,
    Ismael

    #1333591

    Here is the error log

    #1333592

    Php is now set to 8.0 and still having the same issues.

    #1333697

    Hi,

    Thank you for the info.

    According to the error log, the ‘/enfold/framework/php/inc-autoconfig.php’ file does not exist, which is odd, because the theme will not load at all if that file is missing. Do you have a staging or development version of the site? There might be a plugin that runs a process in the background, which causes the error.

    Best regards,
    Ismael

    #1333706

    No I don’t have a staging or development site. How do I fix the issue. Can I load it in?

    #1333707
    This reply has been marked as private.
    #1333985

    Hi,

    I tried to login to your site however WP admin logins did not work for me. Could you please check them once again and also post FTP logins here privately?

    Our forums are closed during the holidays. We wish you Merry Christmas and Happy New Year!

    Best regards,
    Yigit

    #1334446

    Hi Yigit,
    I haven’t heard back from you. Can you still take a look?

    #1334639

    Hi,

    Sorry for the delay. Would you mind posting the login details (WP/FTP) again? The login account above is no longer valid. Have you tried disabling the plugins temporarily?

    Please create a staging or development version of the site so that we can inspect the issue without affecting the live site.

    Best regards,
    Ismael

    #1336276
    This reply has been marked as private.
    #1336421

    Hi,

    We were waiting to hear from you as we have not received the credentials. Could you please try posting them once again? We only have WP logins you shared in your first post however as we mentioned earlier, they are not working.

    Best regards,
    Yigit

    #1336452

    Hi there,
    Credentials in private message. Please let me know you receive these and you are able to get in.

    #1336800

    Hi,

    Thank you for the update.

    Is the issue only happening on specific pages? The editor seem to be loading properly on a few pages that we edited. We did not encounter any timeouts or issues. Please check the screenshots in the private field.

    Best regards,
    Ismael

Viewing 17 posts - 1 through 17 (of 17 total)
  • You must be logged in to reply to this topic.