Timeout issue updating Theme from 3.8 to 3.8.5 - Support | Kriesi.at

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February 18, 2017 at 5:28 pm #748856
roosites
Participant
Time out issue updating from 3.8 to 3.8.5

Downloading update from https://s3.amazonaws.com/marketplace-downloads.envato.com/files/220744132/enfold.zip?response-content-disposition=attachment%3B%20filename%3Dthemeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJYG5ROGJ6X7Z3M6Q%2F20170218%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20170218T151405Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=4bd8e7240ff173fea094d775b818d17ad08889e60cb71e0adfc6a7e6db3de890…

An error occurred while updating Enfold: Download failed. cURL error 28: Operation timed out after 299169 milliseconds with 173441 out of 17331168 bytes received
- This topic was modified 7 years, 9 months ago by roosites.
February 18, 2017 at 7:32 pm #748871

Basilis
Inactive Moderator

Hey roosites!

That is related to your hosting provider.
They have to increase your php memory limit, to solve the problem.

Let us know if we can do anything else for you.

Cheers!
Basilis

February 18, 2017 at 9:48 pm #748893

roosites
Participant

Thanks
I bumped it up to 256 and it still timed out, so i went to 512 and again it timed out.

Any other things I should try?

February 18, 2017 at 10:00 pm #748894

Basilis
Inactive Moderator

Hi!

You can manually download from themeforest under your profile and upload it through FTP.
That timeout is regarding the server ( or sometimes the themeforest API ) and we can not do much to help to be honest.

You can still update through FTP and it will solve your issues

Cheers!
Basilis

February 19, 2017 at 4:27 pm #749007

roosites
Participant

I think it was an issue with themeforest. I waited a day and it updated very quickly, even the site which I didn’t increase the memory limit.

Thanks

February 20, 2017 at 8:41 am #749197

Rikard
Keymaster

Hi,

Ok great, glad it started working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 23, 2017 at 4:26 pm #750974

roosites
Participant

Thanks, you can close this. Can you please look at the bug I reported here: https://kriesi.at/support/topic/issue-with-masonry-gallery-on-mobile/ This is an issue on multiple sites.

Thanks

February 24, 2017 at 5:59 am #751254

Nikko
Inactive Moderator

Hi,

Yes, we have already checked on it :) Thanks for using Enfold :)

Best regards,
Nikko
Author

Posts

Viewing 8 posts - 1 through 8 (of 8 total)

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