Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • May 20, 2020 at 7:53 pm #1214744
    CS-IAS

    Hi, I have a page with several timelines inside a tab section but the timeline does not show on initial page load. You have to refresh the browser in order for it to appear. I dont have any cacheing plug-ins installed and i’m a little stuck. Help!

    May 20, 2020 at 9:45 pm #1214784
    Jordan Shannon

    Hey CS-IAS,

    I didn’t have any issues using Chrome on a PC. Is this an issue on a particular device?

    Best regards,
    Jordan Shannon

    May 22, 2020 at 10:26 am #1215189
    CS-IAS

    Hey Jordan, It seems to be very hit and miss, sometimes it works, sometimes not. I have just discovered a bigger problem though, the page doesn’t work on mobile at all. All elements are set to display on Mobile the tabs do not display.
    Any idea why?
    Thanks
    Chris

    May 24, 2020 at 6:35 am #1215638
    Rikard

    Hi Chris,

    Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 25, 2020 at 10:15 am #1216065
    CS-IAS
    This reply has been marked as private.
    May 26, 2020 at 3:31 am #1216344
    Rikard

    Hi Chris,

    Thanks for that. The login details are not working though:

    Error: The password you entered for the username kriesi-support is incorrect. Lost your password?

    Please check and verify.

    Best regards,
    Rikard

    May 26, 2020 at 7:45 am #1216400
    CS-IAS

    Sorry!

    June 2, 2020 at 9:29 am #1218679
    Ismael

    Hi,

    Sorry for the delay. We were not able to reproduce the issue on our end, but if it’s probably related to the animation property. You can then use the following css code to disable the generic animation of the timeline elements and make them immediately visible on page load.

    .avia_transform .avia_start_delayed_animation.fade-in.av-milestone {
	-webkit-animation: none;
	animation: none;
	opacity: 1;
}

.avia_transform.avia_desktop .av-animated-generic.av-milestone {
    opacity: 1;
}

    Best regards,
    Ismael

    June 26, 2020 at 10:31 am #1225765
    CS-IAS

    Excellent!! Thanks

    June 26, 2020 at 3:41 pm #1225883
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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