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We’re running Enfold 4.3.2 on WordPress 4.9.5 with WooCommerce 3.3.5.
Updating to Enfold 4.3 caused a couple of issues with image thumbnail generation.
Here’s what the product category pages banner images should look like:
For some reason though, the banner image is cropped instead of displaying it in full, so the text gets cut off. This was working before upgrading to the 4.3 branch.As you can see, the thumbnails for single products are misaligned since they were scaled to a different size. I’ve tried a lot of different settings in the customizer, but couldn’t get it to work as it did before. I have run thumbnail regeneration a couple of times already, but it didn’t help either.
I have created an admin account for you, the credentials should arrive shortly at your email address from your “Legal Information” page.
Any help would be greatly appreciated. Please let me know if you need any additional information.Thank you!
Hey Thyracont_Vacuum,
That is happening because of your size of the content.
If we make it the same size, they will have a lot of space below for the rest of the products.Best regards,
BasilisThank you for your reply, Basilis.
I’m not sure I explained it well enough, for which I’m sorry.
This is what it used to look like before the update:
And this is what it looks like after the update:
As you can see, the images look quite different, especially the banner image above the products, as well as the product thumbnails.
I would like it to look just the way it did before the update. How can I achieve that?Hi Victoria,
I have added some 2FA backup codes for you to use below, so you should be able to log in.
Thank you!Hi Victoria,
Caching and minification has been disabled for a while now. VD8 Looks good, but Smartline and Analogline doesn’t. Could you check these on your end too, please?
Thank you!Hi Thyracont_Vacuum,
Here is an article for you to consider
If you need further assistance please let us know.
Best regards,
VictoriaHi Victoria,
thank you for that link, I really appreciate it.
After having read the article, I’m not sure I’m actually doing something wrong. All category header images are the same dimensions, but get displayed differently on different category overview pages. So I’m guessing something within the theme image processing code isn’t doing what it’s supposed to consistently on every page.
It would be great if you could take another look at this for me.
Thank you!Hi Thyracont_Vacuum,
I suggest you delete all the cropped category images and use the plugin
https://kriesi.at/support/topic/how-to-disable-enfold-creating-media-image-sizes/#post-305250
Best regards,
VictoriaThank you very much Victoria, regenerating the “entry_with_sidebar” thumbnails using the Simple Image Sizes plugin solved the issue for us. Your help is greatly appreciated!
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