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  • November 5, 2020 at 10:15 pm #1258739
    MiguelOne

    We have been working several months with a site based on the enfold theme without problems. In the Enfold Child / Privacy and Cookies section we have a modal popup window defined. It worked ok with the site.

    Recently we have installed Thrive Architect and had several issues.

    First, the responsiveness of the Thrive pages didn’t work. After investigating we cleared the cache, put the WordFence plugin on Learning mode and changed the performance settings to not merge and compress css nor js

    Then the pages created with the Thrive Architect plugin are responsive, but we have a new problem. That pages (the new and the existent ones) now include at the end the text that is supposed to appear in the modal window for privacy and cookies.

    Any hint about what could be the cause for that? We’d like to continue working with the modal privacy and cookie popup window, as it fits our needs.

    November 10, 2020 at 11:22 am #1259520
    Ismael

    Hey MiguelOne,

    Thank you for the inquiry.

    The privacy modal requires the Lightbox Modal Window but for some reason the script that initialize this feature is not loading in the page made with the Thrive plugin. You may need to manually load or register the lightbox script for those pages. The lightbox script is inside the enfold\js\avia-snippet-lightbox.js file.

    Best regards,
    Ismael

    November 10, 2020 at 7:42 pm #1259651
    MiguelOne

    Thanks Ismael for your answer. However, this didn’t correct the problem.

    Now i’ve forced the load of the script as you suggest, but the problem continues. The script is loading, but the problem remains the same and by debugging the page with the console there is a thing that calls my attention.

    There is a warning stating that “Ha fallado la carga del <script> con origen “SITE/wp-content/themes/enfold/js/avia-snippet-cookieconsent.js?ver=4.7.6.4”.

    This is spanish. In english it means that that script failed to load. Instead of “SITE” it stats the domain that you have on the private content section of the first message.

    That script exists, you can load it directly by pasting the URL on the navigation bar, but for some reason it fails when loading from inside a page. I’m testing it with firefox.

    With other browsers the error remains the same, but the debug information on the console varies.

    Any hint about what’s happening?

    November 14, 2020 at 9:42 pm #1260520
    MiguelOne

    I solved it by my own

    November 15, 2020 at 4:46 am #1260543
    Ismael

    Hi,

    Glad to know that you managed to solve it. It would be awesome if you could share the solution here in the fourm for users who might be having the same issue.

    Thank you for your patience.

    Best regards,
    Ismael

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