This site can’t be reached. The connection was reset. ERR_CONNECTION_RESET

Hi,

Thanks for the update and login details. I see that your site doesn’t have an SSL certificate, and your site location and URL is both using https, and that might be the reason, or part of the problem. Also, did you try disabling all plugins, to see if that changes anything?

Best regards,
Rikard

Hi,

Thanks for the update. I tried reproducing the problem on your site, but I was not able to. I edited and saved the front page 5 times, and it worked as expected every time. I’m not sure if there’s anything we can do about this, since it’s not a general problem with the theme. I’m guessing that most likely due to some intermittent problem with your hosting environment. The error message you are referring to is generated by the browser, and it’s basically saying that the server closed the connection.

Best regards,
Rikard

Hi,

Thanks for the update and clarification, I understand the problem better now. I activated debug mode on your installation, and moved your content to a test page. The first one broke like your page did, so I tried copying each text block in manually in a second test page. This content seems to be causing the problem:

[av_textblock size='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' font_color='' color='' id='' custom_class='' template_class='' av_uid='av-kv6kfskr' sc_version='1.0' admin_preview_bg='']
<h3>Storytelling</h3>
• Anne Basting TimeSlips, Creative Storytelling - <a href="http://www.timeslips.org/">http://www.timeslips.org/</a>
• Sharing a Story - <a href="http://www.sharingastory.co.uk/">http://www.sharingastory.co.uk/</a>
<h3>Dance</h3>
• Cai Tomos - <a href="https://caitomos.com">https://caitomos.com</a>
• Dancebase - <a href="http://www.dancebase.co.uk/participation/">http://www.dancebase.co.uk/participation/</a>
• Dance for PD - <a href="http://danceforparkinsons.org/">http://danceforparkinsons.org/</a>
• Dance for Parkinson UK - <a href="http://www.danceforparkinsonsuk.org/category/home/">http://www.danceforparkinsonsuk.org/category/home/</a>
• People Dancing - <a href="https://www.communitydance.org.uk">https://www.communitydance.org.uk</a>
• Scottish Ballet ‘Time to Dance’ - <a href="https://www.scottishballet.co.uk/join-in/sb-health/time-to-dance">https://www.scottishballet.co.uk/join-in/sb-health/time-to-dance</a> - <a href="https://www.scottishballet.co.uk/event/regenerate">https://www.scottishballet.co.uk/event/regenerate</a>
• Spin Turn - creative movement - <a href="https://twitter.com/ElaineKordys">https://twitter.com/ElaineKordys</a>
[/av_textblock]

I tried removing the quotes in this text: ‘Time to Dance’, and that seems to have worked. Could you check and verify that behaviour on your end as well please? I’m not sure why those quotes are causing problems, but you would try replacing them with the regular single quote characters instead: ‘

Best regards,
Rikard

Hi,

The content on the two pages in private is working on my end, please try coping the shortcodes to your live site. It might be a good idea if you create a new page, instead of overwriting an old one. If you haven’t activated debug mode on the live site, then please refer to this: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

Best regards,
Rikard

Hi,

Thanks for the update. I tried logging into your site, but the details you posted previously is not working anymore. Please post working login details in private. Also please share server logs with us.

Best regards,
Rikard

Hi,

Thanks for the update. So everything is working as it should after deactivating the Classic Editor plugin?

Best regards,
Rikard

Hi,

I’m not sure if there are conflicts between the two, but the plugin is not necessary since you have the option to select the editor you prefer in the theme options.

Best regards,
Rikard