Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 2, 2021 at 9:03 pm #1308543
    kinderinstitute

    Hello.

    Recently updated the theme version to 4.8.1 and am now seeing the following error message when editing the home page:
    “This page is selected to be displayed as maintenance mode page but is not active at the moment. (Set in Enfold » Theme Options). (Change)”

    I’ve followed instructions on other similar posts from 2019 to change the Maintenance Mode and 404 Settings. That has not helped.

    I’ve contacted the site host, GoDaddy, and asked them to “whitelist api.envato.com” and suggested the problem could be related to “a connection issue between your host and Envato API”. They disagreed that it is a problem on their end and said it’s a theme issue.

    NOTES:
    I have two sites running the theme right now. Both are on the version 4.8.1 with a child theme. Both are displaying the same error message.
    kinderinstitute.com (main site, PHP version 5.6, hosted at GoDaddy)
    sandboxreview.com (live sandbox site, PHP version 7.3, hosted at A2)

    Will you please review and let me know what my next step is? Thank you for any assistance you can offer.

    T

    July 4, 2021 at 6:19 am #1308630
    Rikard

    Hi kinderinstitute,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 4, 2021 at 7:13 pm #1308661
    kinderinstitute

    Thank you for your response. The login credentials are attached.

    July 4, 2021 at 11:15 pm #1308683
    Mike

    Hi,
    Thank you for the login, I see your homepage has this:
    Inactive Maintenance Mode Page & Inactive Custom 404 Page
    To remove this you would go to both of these settings and choose Select instead of a page.
    This means that you will need to first enable the option, then choose Select and then disable and save.
    2021-07-04_012.jpg
    2021-07-04_013.jpg
    2021-07-04_014.jpg
    I did this for you, please check.

    Best regards,
    Mike

    July 6, 2021 at 8:42 pm #1308972
    kinderinstitute

    Could’ve sworn I went through this process. Mentioned it in my original post. Very strange. It’s working now on the live site and staging site – the error message is gone. Thank you for your assistance.

    Your admin login has been removed.

    Tammy

    July 7, 2021 at 6:32 am #1309033
    Jordan Shannon

    Hi,

    Did you need additional help or shall this topic be closed?

    Best regards,
    Jordan Shannon

    July 7, 2021 at 4:25 pm #1309128
    kinderinstitute

    It’s working properly. Please close this topic.

    Thank you for your assistance.

    Tammy

    July 7, 2021 at 5:25 pm #1309138
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘This page is selected to be displayed as maintenance mode page but is not active’ is closed to new replies.