Tagged: ,

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • May 20, 2020 at 4:36 am #1214484
    dvmoore

    Hello,

    Today, I replaced an older version of Enfold with the latest version via FTP and now I get a critical error.

    The critical error happens when running PHP 7.3.18 and Enfold 4.7

    When I switch back to PHP 5.4.60 and reinstall Enfold 3.3.2 the site loads fine.

    The Enfold Child theme is active. I’m running WP 5.3.3

    Please help.

    Thanks,
    Dante

    • This topic was modified 4 years, 8 months ago by dvmoore. Reason: Private credentials
    May 21, 2020 at 4:43 am #1214872
    Nikko

    Hi dvmoore,

    Thanks for giving us both admin and FTP access.
    I have checked for error_logs in your httpdocs folder but could not find one.
    Can you try to enable debugging: https://wordpress.org/support/article/debugging-in-wordpress/#example-wp-config-php-for-debugging before doing the update?
    And let us know what’s logged in the debug.log file.

    Best regards,
    Nikko

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.