Viewing 8 posts - 1 through 8 (of 8 total)
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  • November 10, 2022 at 7:36 pm #1372117
    cluetzenkirchen

    Hi,

    I have problems with my enfold one-pager since today:
    By editing my Site comes “There has been a critical error on this website. Please check your site admin”.

    WP 6.1, Enfold 5.2.1, PHP 8.0.
    I tried another theme and there ist no problem.
    Also i deactiveted all Plugins, no effect.

    But I think it could be the editor?
    If i take WP-classic-Editor, the site tries to load the page by edit page, if i choose block-editor there comes the error.

    Any ideas for help?

    November 10, 2022 at 8:26 pm #1372131
    Rikard

    Hey cluetzenkirchen,

    Thanks for the login details. Please upgrade the account to have administrator rights, and let us know what to do in order to reproduce the problem you are seeing on your end.

    Best regards,
    Rikard

    November 10, 2022 at 8:34 pm #1372132
    cluetzenkirchen

    Allright, Admin is granted. If you Edit the site “Logopädie”, you get the message:

    Es gab einen kritischen Fehler auf deiner Website. Bitte überprüfe den Posteingang deiner Website-Administrator-E-Mail-Adresse für weitere Anweisungen.

    November 11, 2022 at 7:58 am #1372153
    Ismael

    Hi,

    Thank you for the update.

    Allright, Admin is granted. If you Edit the site “Logopädie”, you get the message:

    We were able to reproduce the issue when we tried to edit the “Logopädie” page as described. Is it the only page where the issue occurs? Did you add any scripts or shortcodes in the page? Please delete the existing page, then try to recreate it again from scratch.

    Best regards,
    Ismael

    November 11, 2022 at 8:36 am #1372161
    cluetzenkirchen

    Recreate? This is no option; cause of one-page this site is my whole content!

    Can i try do install enfold again?
    What have I to backup for this?

    November 11, 2022 at 8:55 am #1372163
    Ismael

    Hi,

    Did you add any custom shortcodes in the page? It is possible that the shortcodes are causing the issue. If the shortcode is from a third party plugin, try to deactivate the plugin temporarily, edit the page again, then remove the shortcode.

    This is clearly not an issue with the theme because other pages work fine, installing the theme again will not help. Did you create a backup prior to the issue?

    You should also activate the debug mode so that we can check the errors.

    // https://wordpress.org/support/article/debugging-in-wordpress/

    Best regards,
    Ismael

    November 11, 2022 at 9:22 am #1372172
    cluetzenkirchen

    I found another workaround:
    – Change Enfold from Block-Editor to WP Klassik Editor
    – for one time, I get access to my site
    – Saved all of the elements as template
    – create a new site and load all of the 85 templates
    – saved

    Maybe you can look in my site “Logopädie Kopie” again for possible issues (e.g. Codes or something else)?

    Thanks for your help!!

    November 13, 2022 at 10:21 pm #1372445
    Mike

    Hi,
    Glad to hear that you have this sorted out, sometimes these errors can be very hard to find, I tried to login and check but I was not able to:
    Username enfold is not registered on this site.
    As long as you have it sorted out that is what is important, shall we close this then?

    Best regards,
    Mike

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