Themeforest Theme Issue: Frontend Not Updating

Thanks, it’s now updated to the latest version, but the issue persists : the homepage doesn’t update on the frontend even though I modify it in the backend… it’s stuck

Good morning,
I’ve cleared the cache and also tried using other browsers and friends’ devices, but nothing changes. For example, , a “CIAO” appears that is not in the backend, the photo I uploaded before subscribing to the newsletter doesn’t show up, and the “go to project” button remains.
In short… it’s not possible to work on it, it seems stuck and impossible to edit

The word “ciao” still appears in the frontend even though it’s not in the backend. I also asked friends to check from their computers and phones, and it’s not just the word “ciao,” as you can see from the attachments. Anything I modify in the administration panel under the homepage doesn’t appear on the live site. I also added a phrase to show you that it stays there… no page update in the frontend. Additionally, a photo is missing, and there’s still a button that I had already deleted in the backend a long time ago. In short… it’s not working.
imgur

Actually, the image you posted does not show the backend. There is a “Go to Project” button which doesn’t exist in the backend, and the photo at the bottom is missing. Moreover, the block I inserted was visible in the backend and has never appeared on the front-end (this is the problem) — the image you shared clearly shows the front-end.

In short: the photo you posted shows a completely different version of the site compared to what I see in the admin panel. I have cleared the cache, used different browsers, and even asked friends to check — the issue remains the same.

I’m sorry to say this, but it seems you are either not understanding the problem or perhaps explaining it poorly, because you keep showing images of how the site appears on the front-end, while the backend displays something entirely different.

If everything is working as you claim, please try to clearly add any image — a flower, a landscape — on the homepage, along with a short text like “hello!”… We are unable to do this, even though we manage many websites.

This is a serious issue that I kindly ask you to consider carefully, because it’s not on our end and it’s forcing us to rebuild the entire site from scratch using another template.

why tis imagine https://imgur.com/a/ExyJWEd that is in the backend is not visible in the frontend (as we can see also looking at the imagine you posted) ? is so for everything…

Got it! For some reason, there are two home pages and we were working on different ones… Thanks for the support, you can close the post.

• This reply was modified 2 weeks, 3 days ago by jessicaventuri.