Viewing 5 posts - 1 through 5 (of 5 total)
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  • November 30, 2014 at 1:40 pm #360274
    solljul

    Hello,
    It seems ThemeForest limit downloads to 50 times. My client is version 3.0.3 of Enfold, which broke the easy slider. With this limitation I can not download the 3.0.4 update. I wrote Envato, no answer for one week! Today I just lost my client!
    I can not believe this! This means that I must pay again a license after 50 download …!

    Jul

    • This topic was modified 10 years ago by solljul.
    November 30, 2014 at 6:12 pm #360318
    addwebtoday

    I’m guessing this is why they don’t have an intuitive way of upgrading the theme within the wordpress interface, like any other themeforest.net best selling theme. Makes sense now. Thanks for posting.

    December 1, 2014 at 3:35 am #360548
    Ismael

    Hi!


    @solljul    : I’m sorry that you’re having this issue. We haven’t encountered this problem before. If I am not mistaken, there is no download limitation specially for themes because they require frequent update. I’ll ask Kriesi to clarify this.

    @adwbtoday: You can actually update the theme directly on the WordPress dashboard. Go to Enfold > Theme Updates panel. I’m sorry but you’re seem upset. Do you have any issues regarding the theme? You’re posting a lot of negative comments on multiple threads.

    Regards,
    Ismael

    December 1, 2014 at 7:59 pm #360976
    solljul

    Sorry addwebtoday but I do not agree with you, Enfold is probably the best theme that I know and with the best support.

    I know the theme support is not responsible for Envato conditions, but this is the first time I came across this limitation and I find impossible to work with that. I download the theme often for updates but also on different workstations for testing. 50 times is far too little for a theme that I paid for it I had to buy another license in this case. In addition, still no response from Envato.

    I understand the limitation of the number of downloads in 24 hours against piracy, but not 50 downloads in total!

    Here are the screenshots on the site :
    http://adobe.ly/1rOsN6i

    Thx for your answere Ismael.

    Regards,

    Jul

    December 1, 2014 at 8:20 pm #360995
    Yigit

    Hi Jul!

    Thank you for your kind words.
    And yes, unfortunately, there is a download limit. Apparently you have found the link but for other users, more information can be found here – https://help.market.envato.com/hc/en-us/articles/202821300-How-many-times-can-I-download-a-purchased-item-

    Cheers!
    Yigit

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