Themeforest

Hi Rikard,

I have already asked Themeforest for an explanation of the reasons. Unfortunately, I do not receive an answer.
I followed your advice and tried a new registration. But this also failed, probably because the name, address and credit card are the same (I had only used a different email address). I would have needed Enfold for my business, but now I see no chance for it.

By the way, I am not the only one to whom something like this happens. If you search the internet, you can find other examples.

Best regards,

Klaus

Hi Rikard,

So why did they block your account in the first place?

I wish I knew. I have explicitly asked Envato about this in an email and receive no reply. The message that my account was locked appeared immediately after I wanted to complete the payment process. It is incomprehensible to me. As I have already written, there is no reason for this in my opinion.
I have already suspected that you have an exclusive contract with Envato. (Precisely because Enfold cannot be found in any other shop). I just thought you should know what my experience with Envato was. Have a good time.

Best regards,
Klaus

Hi,
It was my first contact with Themeforest at all, I didn’t have an account there before. I am not aware of any misuse of my name, my email address or even my identity. But I think if something like that had happened in the past, I would normally know about it. I handle my data very carefully for security reasons.
I would be very pleased to have Kriesi’s support in this matter, not least I would be very interested to know what in detail led to the blocking.
Best regards,
Klaus

Hi Rikard,

So your account was brand new, and they cancelled your account before you had a chance to purchase anything?

Yes, exactly like that. First I put the Enfold theme in the shopping cart. Then I created the account according to the requirement. In the payment process, I then selected credit card as the payment method and entered the credit card details. I clicked on the payment button and the next thing I knew, a message appeared saying that my account was locked.

Best regards,
Klaus

Hi Rikard,

Yes, I have other credit cards. But I am afraid this will be of no use at this point. (Also, for tax reasons, the payment should be made from my business account, the other cards are for my personal account). I got a new mail from Envato:

———————————————-

Robert, Oct 6, 2022, 18:51 GMT+11

Hello Klaus,

Robert here from Envato’s Leadership Team.

We have a set of policies that are considered internal and confidential, the reason why your account was disabled falls into one of those policies and **we can not disclose it.**

Regrettably, we cannot provide further details and we won’t be re-enabling the account. **This decision is final.**

Kind regards,

**Robert**

Customer Success Senior Officer

(GMT-6)


Envato Market | Envato Elements | Envato Tuts+

——————————–

Best regards,
Klaus

Hi Rikard,

Thank you for your efforts. I appreciate it very much.
I realise that your company has no direct influence on what is happening, but I would like you to be informed about the matter.
Perhaps something will come of it after all. Even if the hope is low.

Best regards,
Klaus

• This reply was modified 2 years, 7 months ago by Yigit. Reason: Deleted personal information

Hi Rikard,

Is there any news on this? Did Kriesi get any answers from Envato?

Best regards,
Klaus

PS: I have made a request to Envato in accordance with DSGVO (Data protection self-disclosure according to GDPR). So far I have not received any information. I may have to contact the Australian authorities.