-
Posts
-
The theme loads well in most laptops/desk tops/Macs but will only load on some devices for example:
YES
Galaxy 3
Galaxy 4
Apple 5NO
Galaxy 5
Galaxy Note 4
Galaxy Note Edge
Apple 6
Won’t load at all.Can you assist? Many thanks.
Hi Elliot. Thank you for your response. I’ve checked the theme dashboard and it says “Themes Your themes are all up-to-date.” Is there another way to update the theme other than this?
I’ve manually checked on 9 different smart phones, Android and iPhone, and the theme will only load on 3 of these.
FYI: the only widget/plug-in I’ve loaded that did not come with the Theme are:
1.Average WYSIWYG Helper
2. Duplicate Post
3. Formidable Forms – form only, no add-ons such as mail chimp or paypalAny assistance would be greatly appreciated.
Hi!
Please do replace the files through ftp, as some times ( actually until a new update of the plugin we use ), the envato API is not working properly, for the updates.
Let us know if that helps in the end result.
Regards,
BasilisThanks for your response Basilis. I’m not at all sure what “do replace the files through ftp” means exactly Should I go back to Envato and ask them to get their API working correctly? Is that the fix to this problem?
Hey!
Try completely deleting Enfold from your WordPress theme directory before downloading + uploading a fresh copy from themeforest.
You can see here for more in depth instructions, http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/.
Cheers!
ElliottElloitt, whoa….would completely deleting this theme and starting again mean we’d having to start afresh with the website? All configuration etc from scratch?
Hey!
No configurations will be saved, only any modifications to the files, will be replaced.
Cheers!
Basilis
- You must be logged in to reply to this topic.