Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • October 28, 2018 at 11:00 pm #1027352
    tremblayly

    Hi
    I used the recommended plugin for upgrading to Enfold 4.5. It worked fine on one website, it work fine on another in the staging area, but not in production. The website the plugin does not work is here: https://www.herbalhealinginc.com/
    I get the following error:
    An error occurred while updating Enfold: Download failed. A valid URL was not provided.
    Can you please help understand why the plugin will not work on the live site for this website?
    Thanks
    Lyse

    October 30, 2018 at 7:27 am #1027893
    Mike

    Hey tremblayly,
    Sorry for the late reply, Please ensure your “PHP Max Upload Size” is at least 20mb, because Enfold is 16.7mb.
    This has been the only issue I have seen thus far, but if you can include a admin login I would like to take a look.
    To solve this right away for you, please also include your FTP access and we will update it for you via FTP.

    Best regards,
    Mike

    October 30, 2018 at 7:36 am #1027894
    PSan

    Unable to update Enfold Theme from the WordPress dashboard. I’m getting following error.
    “error occurred while updating Enfold: Download failed. A valid URL was not provided.”

    I have tried various browsers; still no luck.

    Thanks

    PSandhu

    October 30, 2018 at 12:02 pm #1027959
    Mike

    Hi,

    @prabhsandhu
    Please see this post
    If this doesn’t help, open a new thread so we can assist, and include your admin login and ftp access in the private content area so we can take a closer look, but as this is not your thread your login info will not be private.

    Best regards,
    Mike

    October 30, 2018 at 4:34 pm #1028143
    tremblayly

    Hi Mike,
    I have since updated the remaining of my websites via FTP because the recommended plugin only worked for one website.
    Thanks
    Lyse

    October 30, 2018 at 6:48 pm #1028194
    qtinfo

    I’m having the same issue…..

    October 31, 2018 at 2:58 am #1028339
    Mike

    Hi,
    Glad to hear you were able to successfully update via FTP, odd the plugin didn’t work for you though, but being done is good. Shall we close this then?


    @qtinfo     please open a new thread with a admin login & FTP access in the Private Content area so we can assist.
    I assume you have tried this solution
    Since this is not your thread your login info will not be private here.

    Best regards,
    Mike

    October 31, 2018 at 5:49 pm #1028554
    tremblayly

    Hi Mike,

    Yes you may close this issue.

    Thanks
    Lyse

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Theme Upgrade to v.4.5’ is closed to new replies.