Hello,
We have taken over a website running Enfold 3.5. It will not work on WP 6. If we purchase the theme how do we go about upgrading?
Thanks,
Clayton
Hey Clayton Timcke,
First make a full backup of your site with the backup feature of your webhost, please don’t use a backup plugin unless you have specific knowledge on restoring it. Many backup plugins fail on restore.
Then login to your site and download a copy of the theme export file, at Enfold Theme Options ▸ Import/Export ▸ Export Theme Settings File and save should you need it later, then make sure your server PHP is v7.4
Then delete the parent theme directory /enfold/ via FTP and if you have a child theme save any custom header.php or footer.php from the child theme, and remove them from the child theme directory, they will not be compatible with the new theme version.
Then upload the new version parent theme directory /enfold/ via FTP
Please do not try to overwrite the old parent theme directory as this will leave old files behind and cause errors.
Now you should be able to login and your site should work without errors, assuming you have no outdated plugins.
Best regards,
Mike
Thanks Mike!