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  • #1370579
    Clayton Timcke
    Guest

    Hello,

    We have taken over a website running Enfold 3.5. It will not work on WP 6. If we purchase the theme how do we go about upgrading?

    Thanks,
    Clayton

    #1370593

    Hey Clayton Timcke,
    First make a full backup of your site with the backup feature of your webhost, please don’t use a backup plugin unless you have specific knowledge on restoring it. Many backup plugins fail on restore.
    Then login to your site and download a copy of the theme export file, at Enfold Theme Options ▸ Import/Export ▸ Export Theme Settings File and save should you need it later, then make sure your server PHP is v7.4
    Then delete the parent theme directory /enfold/ via FTP and if you have a child theme save any custom header.php or footer.php from the child theme, and remove them from the child theme directory, they will not be compatible with the new theme version.
    Then upload the new version parent theme directory /enfold/ via FTP
    Please do not try to overwrite the old parent theme directory as this will leave old files behind and cause errors.
    Now you should be able to login and your site should work without errors, assuming you have no outdated plugins.

    Best regards,
    Mike

    #1370639
    Clayton Timcke
    Guest

    Thanks Mike!

    #1370645

    Hi,

    Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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