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  • June 10, 2020 at 8:40 am #1221091
    Ben
    Guest

    Hello.
    I recently bought a business, which obviously included the website in the business purchase. The website is using the Enfold theme.
    I noticed that it’s not the most current update of Enfold (currently 4.5.2), and wanted to update it. But if I want to update the theme, it says “Enter a valid Envato private token”. I wasn’t given this information for the theme, and don’t know how to get it.
    Please tell me what my options are to verify my theme license and update my theme, other than buying a whole new license.
    Feel free to ask me if you need any other information.
    Thanks
    Ben

    June 10, 2020 at 12:07 pm #1221157
    Yigit

    Hi Ben,

    Thanks for contacting us and congratulations on your business!

    I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Regards,
    Yigit

    June 10, 2020 at 12:56 pm #1221172
    Ben
    Guest

    Ok. Figured that would be the case. I’ll see if I can get hold of the developer. Thanks.

    June 10, 2020 at 1:43 pm #1221185
    Yigit

    Hi,

    You are welcome, Ben! Let us know if you have any other questions :)

    Best regards,
    Yigit

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