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Viewing 13 posts - 1 through 13 (of 13 total)
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  • October 26, 2016 at 11:22 am #704224
    mosaicmediaeu

    Hi,

    since the older topic has been closed – https://kriesi.at/support/topic/theme-update-to-version-3-8-error/ – I’m following up with a new one. I’ve purchased a new license of Enfold on ThemeForest, but I can’t find a way to update the theme anyway. I’ve generated a new Themeforest API key, but I’m not allowed the theme anyway. Please help.

    Thanks,
    Milan

    October 26, 2016 at 1:46 pm #704275
    Yigit

    Hey Milan!

    Please try updating the theme via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Yigit

    October 26, 2016 at 2:23 pm #704306
    mosaicmediaeu

    Will I have to keep updating the theme via FTP every time? It’s not very convenient. I’d rather purchase the theme with a different account if you could refund me (if there isn’t another way)

    October 26, 2016 at 2:31 pm #704313
    Yigit

    Hi,

    You should update the theme via FTP just this once. Then auto updater should work fine.

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Yigit

    October 26, 2016 at 2:37 pm #704318
    mosaicmediaeu

    I was able to auto update the theme before. The issue appeared when I copied the website to a local Australian domain and there were two different domains for one license key. So I purchased another license, generated a new API key and updated it.

    October 26, 2016 at 2:41 pm #704321
    mosaicmediaeu

    The issue is with downloading the theme from AWS, not with updating the theme on the server.

    October 26, 2016 at 2:41 pm #704322
    Yigit

    Hey!

    Great! Glad you figured it out! Let us know if you have any other questions or issues :)

    Cheers!
    Yigit

    October 26, 2016 at 3:07 pm #704335
    mosaicmediaeu

    I didn’t figure it out. This has been the issue from the very beginning. The update has started, but the download from Amazon wasn’t allowed. Check this topic – https://kriesi.at/support/topic/theme-update-to-version-3-8-error/ – to see the error message (it’s private for moderators)

    October 26, 2016 at 3:20 pm #704344
    Yigit

    Hey!

    That is usually a temporary hiccup that should be fixed once when you update the theme manually. If you would like us to update the theme for you, please post FTP logins and WP admin logins here privately.

    Regards,
    Yigit

    October 26, 2016 at 4:51 pm #704421
    mosaicmediaeu

    I’ll have my team help me with it and reach out if it didn’t help. Pls don’t close the topic for now. I’ll let you know how it went.

    Thanks

    October 26, 2016 at 4:57 pm #704429
    Yigit

    Hi!

    Alright. We will keep the thread open and it will be on hold until you reply :)

    Regards,
    Yigit

    December 16, 2016 at 4:51 pm #725438
    mosaicmediaeu

    It took some time until I did it, but this didn’t help.

    December 16, 2016 at 4:59 pm #725441
    Yigit

    Hey!

    In the meantime, we have released Enfold 3.8.4. Can you please update the theme once again – kriesi.at/documentation/enfold/updating-your-theme-files/?

    Regards,
    Yigit

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