Viewing 15 posts - 1 through 15 (of 15 total)
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  • April 25, 2015 at 10:31 am #434659
    ProAnts

    Hi

    So i decided to update the theme by ftp and overwrite the “enfold” folder inside themes,
    didn´t work ! this is not the first time, the last time your support made the update !

    so i was frustated and decided to try new approach
    i decided to delete enfold folder and copy the new one but the theme got all mess up !!
    now i can´t figure how to resolve the problem,

    before the update i use the duplicator plug in and made a new zip
    but in this hosting company this process never work (gives an database error in the end of process )

    So now i have the site down !
    Can you help ?

    i will post WP and cpannel log ins in private content…

    • This topic was modified 9 years, 7 months ago by ProAnts.
    April 27, 2015 at 6:43 am #435034
    Ismael

    Hey ProAnts!

    Thank you for using Enfold.

    Unfortunately, we won’t be able to help if the site is down. Please contact your hosting provider to restore the site back to a point when it is still working. Refer to this link for a more detailed explanation of updating the theme: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Ismael

    April 27, 2015 at 7:26 am #435055
    ProAnts

    The site\server is not down what i wanted to say was that the site can’t be used by our clients because of this…

    Ty
    Alex

    April 27, 2015 at 2:44 pm #435280
    ProAnts

    anyone ?

    April 27, 2015 at 2:47 pm #435281
    Yigit

    Hi!

    Can you please upload the latest version of enfod.zip to your server and tell us where so we can try the update the theme for you again? :)

    Regards,
    Yigit

    April 27, 2015 at 3:05 pm #435296
    ProAnts

    Ok, it ´s done…zip in public html main folder.

    but i think something is wrong ! i also lost “enfold” option theme on WP dashboard !

    ty
    Alex

    • This reply was modified 9 years, 7 months ago by ProAnts.
    April 28, 2015 at 5:05 am #435775
    Rikard

    Hey!

    I’m not sure if the login details were working before but I can’t login now, could you check please?

    Best regards,
    Rikard

    April 28, 2015 at 10:08 am #435883
    ProAnts
    This reply has been marked as private.
    April 28, 2015 at 1:16 pm #435994
    Ismael

    Hey!

    The Enfold theme is deactivated when I checked the dashboard. We enabled it back: http://plasticar.pt/wp-admin/admin.php?avia_welcome=true&page=avia

    Please update the theme to 3.1.3.

    Best regards,
    Ismael

    April 28, 2015 at 1:22 pm #435997
    ProAnts

    Hi Ismael, thank you

    But the site still have problems, if you remove the index.html (i upload it because i wanted to hide the main index)
    you can see that tables and other objects are not show correctly.

    ty
    Alex

    April 28, 2015 at 1:57 pm #436006
    Yigit

    Hey!

    I have updated the theme for you. Please review your website now

    Regards,
    Yigit

    April 28, 2015 at 2:17 pm #436016
    ProAnts

    Hy

    Tks

    can you explain to me why is missing so many photos !

    April 28, 2015 at 2:22 pm #436022
    Yigit

    Hey!

    You are welcome. It seems like it is caused by special characters you use in your file names – http://i.imgur.com/fNXtqyL.png
    Please change file names and use only English letters and re-upload your images.

    Best regards,
    Yigit

    April 28, 2015 at 2:26 pm #436025
    ProAnts

    ok thank you

    April 28, 2015 at 2:28 pm #436027
    Yigit

    Hey!

    You are welcome, glad we could help! Let us know if you have any other questions or issues :)

    Cheers!
    Yigit

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  • The topic ‘Theme Update Problems (kinda urgent)’ is closed to new replies.