Viewing 21 posts - 1 through 21 (of 21 total)
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  • September 13, 2018 at 4:45 pm #1009505
    bramblejam

    Hi

    I have updated my theme from 3.2.3 to 4.4.1 I can log into the backend OK but when I try and view the frontend I get a ‘500 internal server error’

    Any ideas as to what is going wrong?

    Kind Regards
    Kenny

    September 13, 2018 at 8:53 pm #1009639
    Basilis

    Hey bramblejam,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    September 13, 2018 at 10:10 pm #1009671
    bramblejam
    This reply has been marked as private.
    September 14, 2018 at 5:34 am #1009802
    Rikard

    Hi,

    Thanks for that, what happens if you activate the parent instead of the child? If that doesn’t make a difference then please try to completely delete the parent from the server, then upload the new version again. If that doesn’t work either then please check which version of PHP you are running on the server, 5.6 is the minimum required version.

    Best regards,
    Rikard

    September 14, 2018 at 12:14 pm #1009877
    bramblejam
    This reply has been marked as private.
    September 15, 2018 at 7:54 am #1010014
    Rikard

    Hi Kenny,

    Thanks for the update. Did you try to completely remove the theme from the server, then upload a fresh copy of the theme after that?

    Best regards,
    Rikard

    September 15, 2018 at 11:42 am #1010083
    bramblejam
    This reply has been marked as private.
    September 15, 2018 at 1:19 pm #1010110
    Dude

    Hi,

    I checked the php version and the server is not running php 7 but php 5.3 which is no supported (see private content). Please update to php 7.

    Best regards,
    Peter

    September 23, 2018 at 5:06 pm #1013355
    bramblejam
    This reply has been marked as private.
    September 23, 2018 at 7:35 pm #1013390
    Dude

    Hi,

    I tried to log in but when I use the login credentials you posted above I get the error message “ERROR: Invalid email address. Lost your password?”.

    Best regards,
    Peter

    September 23, 2018 at 11:18 pm #1013427
    bramblejam
    This reply has been marked as private.
    September 24, 2018 at 5:04 am #1013475
    Rikard

    Hi Kenny,

    Thanks for that update, though I can’t see that on my end. When going to the admin login page I first get a Google RECAPTCHA, then the login screen appears. What exactly are you getting on your end?

    Best regards,
    Rikard

    September 24, 2018 at 12:37 pm #1013575
    bramblejam
    This reply has been marked as private.
    September 24, 2018 at 1:50 pm #1013612
    Rikard

    Hi Kenny,

    Thanks for that, though I still can’t see that error on my end. Screenshot in private.

    Could you try a different machine and/or browser to see if that works better?

    Best regards,
    Rikard

    September 24, 2018 at 2:07 pm #1013623
    bramblejam
    This reply has been marked as private.
    September 24, 2018 at 7:27 pm #1013771
    Victoria

    Hi bramblejam,

    Can you please check server log for error?

    Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

    Best regards,
    Victoria

    September 25, 2018 at 11:28 am #1014144
    bramblejam
    This reply has been marked as private.
    September 25, 2018 at 10:45 pm #1014478
    bramblejam

    Hi, can anyone please help with this!

    September 26, 2018 at 11:11 am #1014663
    Ismael

    Hi,

    Did you update the theme manually via FTP? Please remove the whole “framework” folder and then replace it with the latest version.

    Best regards,
    Ismael

    September 26, 2018 at 1:04 pm #1014702
    bramblejam

    Hi, that sorted it thanks very much!

    Can you possibly help with another query regarding google maps? I have registered an API key and pasted the code and received the message “We were able to properly connect to google maps with your API key”

    All seems Ok when I first visit the page with the map http://www.knoydarthouse.co.uk/getting-to-knoydart/ however when I re-visit the page I get the message “This page can’t load Google Maps correctly” and the map is greyed out with ;development purposes only’ watermarked on it.
    What am I doing wrong?

    Kind Regards
    Kenny

    September 27, 2018 at 4:51 pm #1015385
    Basilis

    Hi,

    Can you check the domains that are used to the app, can you show us?

    Best regards,
    Basilis

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