Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 15, 2025 at 8:21 pm #1475188
    nulrick

    Hello… I have just FTP uploaded the latest version of enfold (and renamed my old version just in case as a back up…) I also have a child theme… I’ve done this before and I know my way around this stuff well enough… The new theme is not working and I’m getting a broken website on the front end: ‘There has been a critical error on this website’. I am doing this not only to keep my theme updated but also because the API key that I inputted in WordPress is not working, so automatic updates are not happening… I also need to update the PHP file but I cannot do that until the latest version of Enfold is installed

    Park Slope Yoga

    Thanks!

    January 15, 2025 at 9:52 pm #1475196
    Rikard

    Hey nulrick,

    Your site seems to be working on my end, how can we reproduce the problem that you are seeing on your end?

    If you are not getting updates via the theme backend, then please try this plugin instead: https://envato.com/market-plugin/

    Best regards,
    Rikard

    January 15, 2025 at 10:34 pm #1475200
    nulrick

    It seems to be when I am logged into WordPress that the front end does not load. I’m getting only a broken screen…
    – how can I send a screenshot?
    – Im including my wordpress login info
    – resending link: https://www.thirdeyeyogastudio.com/

    THANKS!!!

    January 16, 2025 at 10:38 am #1475223
    Rikard

    Hi,

    Thanks for that. What happens if you upgrade your PHP version to 8.x? If that doesn’t help, then please share server error logs with us.

    Best regards,
    Rikard

    January 16, 2025 at 4:32 pm #1475235
    nulrick

    Hi there… I’ve updated PHP to the latest version and now my site has the following error:
    ‘Your PHP installation appears to be missing the MySQL extension which is required by WordPress.’

    So just to recap, the WordPress and the Enfold theme have both been updated and so has the PHP file at this point

    January 16, 2025 at 5:15 pm #1475243
    Rikard

    Hi,

    That sounds like something is missing on the server, you would have to reach out to your hosting provider for further help with that. You might be able to find help in an article like this as well: https://kinsta.com/knowledgebase/php-installation-missing-mysql-extension-required-by-wordpress/

    Best regards,
    Rikard

    January 16, 2025 at 5:41 pm #1475247
    nulrick

    update.. Godaddy has activated the MySQL component so that seems to be all set… and the front end of my site is now loading… However, the error that I’m running into on the backend is that when I am trying to edit my existing pages, they are not loading and I think it’s because the new version of Enfold has a different type of editor… As you can see in my page URL below, it is referring to the ‘classic editor’ … How can I access my pages within WordPress using the most recent version of Enfold?

    https://www.thirdeyeyogastudio.com/wp-admin/post.php?post=3981&action=edit&classic-editor=1

    January 16, 2025 at 6:37 pm #1475250
    nulrick

    I think its all good now.. I cleaned up old plugins and that did the trick.. for now :)

    January 17, 2025 at 6:47 am #1475269
    Ismael

    Hi,

    Great! Glad to know that the issue has been resolved. Please don’t hesitate to open another thread if you have more questions about the theme.

    Have a nice day.

    Best regards,
    Ismael

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