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  • #1424953
    Andy
    Guest

    hello mike
    thank you for reply.

    i was not able to register at https://kriesi.at/support/register/ becaus of missing purchase code, so i’ll write this as a follow-up of https://kriesi.at/support/topic/theme-update-not-available-2/

    i will clarify with our customer, if there is any known envato account…
    if there is not so, is it possible to obtain the latest version directly from you? an, if yes, how and what are the conditions?
    or should I just buy a regular license at https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi and I will be able to uptate as mentioned by you in your previous replay?

    best regards,
    andy

    #1425025

    Hey Andy,
    If there in not a known Envato account, or if you don’t have access to it because it is owned by a developer that you lost contact with, please have the client purchase a new license and create a account that they will have access to in the future. Envato will not transfer licenses from one account to another, ie: developers to clients.
    Envato is our exclusive licensor and we can not give or sell licenses directly, thank you for your patience and understanding and for using Enfold.

    Best regards,
    Mike

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