Viewing 17 posts - 1 through 17 (of 17 total)
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  • January 9, 2017 at 7:37 pm #731253
    lukeskybaker

    Hi there, I’ve updated to WordPress 4.7 with no problems, but when I go to update the theme it jumbles the site and breaks it. Let me know if you’ll need login credentials to take a closer look, thanks!

    January 10, 2017 at 7:09 am #731405
    Rikard

    Hey lukeskybaker,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 10, 2017 at 10:13 pm #731741
    lukeskybaker

    Thank you, I’ve posted the details. Please note that I have two Enfold themes installed. The active theme is the old theme, the inactive theme is the new theme. In the hosting account I’ve labeled the old/active theme folder as “Enfold” and the new/inactive theme folder as “Enfold-New.” If I remember correctly, deleting the old folder and only having the new still yielded the same result of the site breaking.

    January 11, 2017 at 8:18 am #731928
    Rikard

    Hi,

    Thanks for the login details, are we allowed to switch to the new version of the theme to be able to check the problem?

    Best regards,
    Rikard

    January 11, 2017 at 7:07 pm #732235
    lukeskybaker

    Yes, please go ahead. Hopefully the site won’t be down too long when you do this?

    January 11, 2017 at 7:16 pm #732244
    Yigit

    Hi,

    Please try to increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    Also, can you please create a testing environment by referring to this post – http://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/ so we can test the theme there? We might need FTP logins as well

    Best regards,
    Yigit

    February 3, 2017 at 12:32 am #742117
    lukeskybaker

    Not sure how to use that plugin properly, but I do have a database and full site backup file I can give you, would that help?

    February 3, 2017 at 9:53 am #742297
    Basilis

    Hey!

    That would not work, no
    Please do contact your hosting provider and they will be able to provide for you what needed.
    Thanks a lot

    Cheers!
    Basilis

    May 8, 2017 at 5:44 pm #789739
    lukeskybaker

    Hello, sorry this took so long to get back to you, but I’ve pasted in the login credentials below in the Private Content Area to the testing environment/staging site. Can you please take a look?

    My theory is the person who built this website did something to the theme files, so when we update the theme it erases those changes. I really don’t know why it would mess up the whole layout, though.

    Thanks for your help!

    May 8, 2017 at 7:26 pm #789787
    Yigit

    Hi,

    Screenshot you sent that shows how your site looks when updating the theme is removed, therefore i could not see the issue however i went ahead and updated the theme to the latest version 4.0.5 via FTP.
    I cannot see anything wrong with the layout. Can you please check and let us know if you notice any?

    Nice site by the way :)

    Best regards,
    Yigit

    May 8, 2017 at 11:20 pm #789898
    lukeskybaker

    Hi, unfortunately I’m seeing the wrong layout, it’s all jumbled here’s the screenshot: https://www.dropbox.com/s/ixvy05plquq0azc/Screen%20Shot%202017-05-08%20at%203.17.44%20PM.png?dl=0

    It should look like this: https://www.securityutah.com/

    Thoughts? Thanks!

    May 9, 2017 at 7:06 am #790013
    Rikard

    Hi,

    Please try this in Quick CSS, it might help:

    .html_boxed #main {
    overflow: visible !important;
}

    Best regards,
    Rikard

    May 9, 2017 at 5:33 pm #790470
    lukeskybaker

    That didn’t fix it, though it did fix the main body of the webpage so that’s progress! The header is still broken.

    Here’s the staging site after your fix: http://securityutah.thrivestage.com/

    Here’s how it should look: https://www.securityutah.com/

    Thoughts? thanks again!

    May 10, 2017 at 12:56 am #790721
    Yigit

    Hi,

    Please export theme options in Enfold theme options > Import & Export on your live site and import it in the same tab on your staging site and copy over custom CSS codes.

    Best regards,
    Yigit

    May 15, 2017 at 5:40 pm #793437
    lukeskybaker

    OK I’ve done that, but it still looks the same. Now what do you think?

    May 18, 2017 at 7:34 pm #796111
    lukeskybaker

    Hi just following up, any thoughts on why the site is still broken? Thanks!

    May 18, 2017 at 9:34 pm #796175
    Yigit

    Hi,

    Please copy enfold/css/custom.css file from your live site to your stating site.
    You are not using a child theme and enfold/css/custom.css file gets overwritten when you update the theme. Please consider using a child theme or insert your custom CSS code into Enfold theme options > General Styling tab

    Best regards,
    Yigit

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