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Posts
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Hi there, I’ve updated to WordPress 4.7 with no problems, but when I go to update the theme it jumbles the site and breaks it. Let me know if you’ll need login credentials to take a closer look, thanks!
Hey lukeskybaker,
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardThank you, I’ve posted the details. Please note that I have two Enfold themes installed. The active theme is the old theme, the inactive theme is the new theme. In the hosting account I’ve labeled the old/active theme folder as “Enfold” and the new/inactive theme folder as “Enfold-New.” If I remember correctly, deleting the old folder and only having the new still yielded the same result of the site breaking.
Hi,
Thanks for the login details, are we allowed to switch to the new version of the theme to be able to check the problem?
Best regards,
RikardHi,
Please try to increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
You can contact your service provider and they can do it for you.Also, can you please create a testing environment by referring to this post – http://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/ so we can test the theme there? We might need FTP logins as well
Best regards,
YigitNot sure how to use that plugin properly, but I do have a database and full site backup file I can give you, would that help?
Hey!
That would not work, no
Please do contact your hosting provider and they will be able to provide for you what needed.
Thanks a lotCheers!
BasilisHello, sorry this took so long to get back to you, but I’ve pasted in the login credentials below in the Private Content Area to the testing environment/staging site. Can you please take a look?
My theory is the person who built this website did something to the theme files, so when we update the theme it erases those changes. I really don’t know why it would mess up the whole layout, though.
Thanks for your help!
Hi,
Screenshot you sent that shows how your site looks when updating the theme is removed, therefore i could not see the issue however i went ahead and updated the theme to the latest version 4.0.5 via FTP.
I cannot see anything wrong with the layout. Can you please check and let us know if you notice any?Nice site by the way :)
Best regards,
YigitHi, unfortunately I’m seeing the wrong layout, it’s all jumbled here’s the screenshot: https://www.dropbox.com/s/ixvy05plquq0azc/Screen%20Shot%202017-05-08%20at%203.17.44%20PM.png?dl=0
It should look like this: https://www.securityutah.com/
Thoughts? Thanks!
Hi,
Please try this in Quick CSS, it might help:
.html_boxed #main { overflow: visible !important; }Best regards,
RikardThat didn’t fix it, though it did fix the main body of the webpage so that’s progress! The header is still broken.
Here’s the staging site after your fix: http://securityutah.thrivestage.com/
Here’s how it should look: https://www.securityutah.com/
Thoughts? thanks again!
Hi,
Please export theme options in Enfold theme options > Import & Export on your live site and import it in the same tab on your staging site and copy over custom CSS codes.
Best regards,
YigitHi,
Please copy enfold/css/custom.css file from your live site to your stating site.
You are not using a child theme and enfold/css/custom.css file gets overwritten when you update the theme. Please consider using a child theme or insert your custom CSS code into Enfold theme options > General Styling tabBest regards,
Yigit
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